4.8
Taco ratings
VanChat has received positive feedback for its seamless integration with Shopify, natural and productive interactions, and exceptional support team. However, some users have noted missing features and suggested UI/navigation improvements. Overall, VanChat is a solid choice for those seeking AI chatbots for Shopify stores, especially with the added benefit of a 60-day money-back guarantee.
AI-powered summary of customer reviews
Verified purchaser
Good - EXCEPT - Chatbot asks users if they'd like a discount - TERRIBLE "FEATURE"!
Overall, I liked the tool. However, they just added a "feature" which is asking the customer if they'd like a discount. This is absolutely awful and should be removed immediately. At minimum, this should be an option that you can toggle on or off.
Unfortunately, I will be disabling VanChat and getting a refund right away as it is not a feature that can be powered off. When I contacted support about it, they said it cannot be powered off, but I can request that as a future roadmap addition.
lucas_vanchat
May 14, 2025Hi
I'm Lucas, the founder of VanChat. First of all, thank you very much for your recognition of VanChat. We sincerely appreciate your feedback and value your input, as it genuinely helps us improve our product faster. Indeed, we recognize there are areas where we could have done better.
Let me share our initial thought process openly with you: the reason we initially included the "Get Discount"...
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Verified purchaser
A must have tool for Shopify
VanChat helps to collect leads when the client leaves the contact info in the inquiry. The chatbot successfully interpret the product page and the knowledge base to answer the client questions accurately. If there is no answer found, VanChat will email us immediately for the missing answers for the specific client questions. If VanChat answers the client questions that make the client buy from our online store, VanChat will email us and show it in its statistics dashboard. We see VanChat keep improving day by day, and we cannot find alternative for the lifetime deal chatbot as good as VanChat. Keep up the good work !!!
lucas_vanchat
May 13, 2025Thank you very much for your high praise and for providing such detailed feedback. It’s truly encouraging for us. We will continue working hard to make VanChat even better
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Verified purchaser
already have sales coming in!
Haven't been using van chat for very long and it is already getting sales. Looking through the conversations, I can see it helping the customers that would otherwise just look and leave. It's a great product and easy to set up. I'll be getting it for my other shopify store as well!
lucas_vanchat
Apr 15, 2025thank so much for your review：）
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Verified purchaser
I’m beyond impressed with the VanChat!
After testing various chatbot solutions, VanChat has proven to be the most intuitive and effective. It quickly adapted to my products, providing accurate and relevant responses that enhanced customer experience and boosted sales. The exceptional support team and multilingual features have truly transformed my online store—highly recommended!
lucas_vanchat
Feb 11, 2025Thank you so much for such a wonderful review.
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Verified purchaser
VanChat is an absolute game-changer!
Installation was a breeze, and setting up my own knowledge base was incredibly straightforward. The user interface is clear and intuitive, and the AI-powered chatbot does an amazing job of providing quick, accurate responses—all while reflecting the exact personality I’ve configured for it. If you’re looking for a simple yet powerful solution to streamline your support, VanChat is the way to go!
lucas_vanchat
Jan 20, 2025Thank you so much for your praise of VanChat. We will continue to make VanChat the best AI shopping assistant in the Shopify ecosystem.
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