Q: How can I get in touch with you? Webshop problems
Hi, I am using Website.im a year now and in the beginning I always got help if needed. Unfortunately now I have no idea how to get in touch to fix a major problem related to my shop. I tried it with a ticket 4 days ago and got no answer. Please let me know what I can do.
WEBSITE.IM_TeamYes, sorry about that! We have spikes in support requests, and sometimes it takes a bit longer than usual.
kall.i-designPLUS
Verified purchaser
Thanks for your reply but I am still waiting for an answer. Lots of my products in my shop are showing wrong thumbnail images. This means no customer will find the right products and you are not reacting for 4 days.
Thanks, I just double-checked and your ticket was updated, we asked for URL to see the issue and you never replied it. There's one more duplicated ticket with the same issue, maybe you mean the duplicate. I'm removing it from the system now to avoid any additional misunderstandings.
Thanks, I just double-checked and your ticket was updated, we asked for URL to see the issue and you never replied it. There's one more duplicated ticket with the same issue, maybe you mean the duplicate. I'm removing it from the system now to avoid any additional misunderstandings.