Q: Password Reset
I submitted numerous emails and requests through your website regarding resetting my password and I have not even received an acknowledgement of my requests. I rate the platform itself rather high, but I am disappointed that I haven't received any support. I am requesting support here, hoping I will get a response.
When I select "Password Reset" from the site, I receive an email with a link to Reset My Password and instructions to set a new password when I am logged in.
When I click the link, I received a "Oops! Reset code may be incorrect or no longer valid" message. I have tried multiple times. Prior to this error, it would simply take me back the logon page and the cycle would repeat.
Please help me get into my account so I can enjoy what you platform has to offer. I can be reached at corpvine@thecorporatevine.com.
WEBSITE.IM_TeamYes, thanks for reaching out here. We tried to contact you numerous times to the email address you have listed above and one more you used to contact us - in both cases, there's a mail daemon error, like your mailbox was not configured correctly on your end. Can you contact us using alternative mailbox, like Gmail?
inkwellPLUS
Verified purchaser
Thank you for your reply and for alerting me of the email address. Interestingly, I am receiving other emails to that account, but this allows me to double-check. Please try beverly@thecorporatevine.com or corporate.vine@gmail.com if that does not work. Thank you!
inkwellPLUSVerified purchaser
Thank you for the quick action resolving my issue once we worked out the email situation.
BeautifulmusicPLUSVerified purchaser
Ive also had serious concerns about this vendor. I tried to post the fact that this vendor does not respond to emails and appsumo would not allow the post. I want a refund and they wont give me one. buy at your own risk
What were your concerns?
We reply to all emails and all support tickets, once you log in to our dashboard, you can submit a support ticket, it'll definitely be answered. They always are.
As for refunds - if you purchase from us directly, we are the seller and we can refund. If you purchase from AppSumo, AppSumo is the seller, and you should get in touch with AppSumo.