I have a lot of questions like the one above about the product and reached out to them, yet they failed to compensate me to date, despite earlier assurances. Yes, it has a lot of bugs! However, the SECRET I want to reveal to you all, especially if you are on the fence... is that despite all the issues and my 3-star review, I upgraded to tier 3. Bet on this product before the deal ends in just 2 days. There is nothing like it in the market so far. It is such a niche product for ecommerce. This is a product that must succeed. The generations are lifelike and incredible, saving you studio time. This is the sort of developer that I would back, despite their startup challenges. If you are reading the negative reviews and walking away, think again. Buy the product without hesitation and keep it for some time while they straighten things out.