Q: Why is it extremely difficult to get support from you?
I bought 2 apps from you here at AppSumo. 1 x the Logging Lockdown and the 301 Redirect. The 301 redirect does not work correctly for me and clutters up my entire Wordpress with redirect recommendations. I have already set up these redirects completely but 24 hours later the whole backend is full of these recommendations again.
I finally got in touch with your support team after several attempts and now nothing is working again. I had already written to your support that it is urgent, because as already written above my backend (dashboard) is full of these redirection recommendations.
Unfortunately there is no ticket number, but I had been in contact with Adnan and Alex. Could you perhaps check your open tickets?
A: Hi, Thanks for purchasing. Sorry to hear you're having problems.
Unfortunately, we can't provide support here via comments, so the only way is to contact us through email. At the moment, we're experiencing a higher number of tickets than usual, so I would like to ask you for a bit of patience - our agents are working as fast as they can, and they will answer as soon as possible.
A: Hi, There is no limit on pages, but on the total number of links you can scan per month, which is up to 50k links per month. This limit resets every month.
Hi Team, love your other plugins (WP Reset, etc.) and I'm considering adding this one to my WP tool stack.
That said, I was glancing over the reviews and a recent one came up that raised some concern; it's titled "Avoid – even if free."
For the sake of transparency, would you mind clarifying your stance/position on the points raised in the review? Specifically:
"The plugin creators, WebFactory Ltd, go to lengths to silently add their own plugins to the first positions on the 'Add plugin' page on your dashboard. There's no indication that these have been added by a third party, and you have no control over this whatsoever as there's no option to control it. I poked through the plugin's code and there's not even a hook to stop this nefarious behaviour, it's astounding.
...
What is with the insane HTTP requests to your API?"
I don't know what "insane requests to your API" are. Obviously, every request made to our servers costs us money, so you can rest assured we keep the number of requests to a bare minimum. Also, anybody can open our source and check what data is being transmitted if they don't believe the details we wrote in the ToS.
Thanks for the clarification! I think your reasonings are valid and perhaps the reviewer may have been a little overly hasty or sensitive about these matters.
That said, I admit the alteration of the Featured List does feel *slightly* intrusive, as it's changing what I'm used to seeing (with Akismet at the top). But it's also not a deal-breaker and I understand your perspective of doing that.
Q: 404 report
Hi, I have a question. I really liked the plugin, especially because it detects 404 errors — it’s perfect, I really liked it. However, the issue I’m having is that I can’t download the data in CSV or Excel format, which would greatly help streamline my workflow.
I see that the deal includes 5 full site scans per month. Is that for each of the 20 websites or a total of 5 full site scans per month between all websites?
Q: Why is it extremely difficult to get support from you?
I bought 2 apps from you here at AppSumo. 1 x the Logging Lockdown and the 301 Redirect. The 301 redirect does not work correctly for me and clutters up my entire Wordpress with redirect recommendations. I have already set up these redirects completely but 24 hours later the whole backend is full of these recommendations again.
I finally got in touch with your support team after several attempts and now nothing is working again.
I had already written to your support that it is urgent, because as already written above my backend (dashboard) is full of these redirection recommendations.
Unfortunately there is no ticket number, but I had been in contact with Adnan and Alex.
Could you perhaps check your open tickets?
Ivan_WebFactoryLTD
Jun 3, 2025A: Hi,
Thanks for purchasing. Sorry to hear you're having problems.
Unfortunately, we can't provide support here via comments, so the only way is to contact us through email. At the moment, we're experiencing a higher number of tickets than usual, so I would like to ask you for a bit of patience - our agents are working as fast as they can, and they will answer as soon as possible.
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Q: Limit on pages
Is there a limit on the number of pages this will scan on a site?
Ivan_WebFactoryLTD
May 28, 2025A: Hi,
There is no limit on pages, but on the total number of links you can scan per month, which is up to 50k links per month. This limit resets every month.
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Q: Clarification about concerning review
Hi Team, love your other plugins (WP Reset, etc.) and I'm considering adding this one to my WP tool stack.
That said, I was glancing over the reviews and a recent one came up that raised some concern; it's titled "Avoid – even if free."
For the sake of transparency, would you mind clarifying your stance/position on the points raised in the review? Specifically:
"The plugin creators, WebFactory Ltd, go to lengths to silently add their own plugins to the first positions on the 'Add plugin' page on your dashboard. There's no indication that these have been added by a third party, and you have no control over this whatsoever as there's no option to control it. I poked through the plugin's code and there's not even a hook to stop this nefarious behaviour, it's astounding.
...
What is with the insane HTTP requests to your API?"
Thanks!
Gordan_WebFactoryLTD
May 12, 2025A: Hi,
Thank you for the kind words.
I don't know what "insane requests to your API" are. Obviously, every request made to our servers costs us money, so you can rest assured we keep the number of requests to a bare minimum. Also, anybody can open our source and check what data is being transmitted if they don't believe the details we wrote in the ToS.
As for the Featured list of plugins on the...
Share WP 301 Redirects
Thanks for the clarification! I think your reasonings are valid and perhaps the reviewer may have been a little overly hasty or sensitive about these matters.
That said, I admit the alteration of the Featured List does feel *slightly* intrusive, as it's changing what I'm used to seeing (with Akismet at the top). But it's also not a deal-breaker and I understand your perspective of doing that.
Q: 404 report
Hi, I have a question. I really liked the plugin, especially because it detects 404 errors — it’s perfect, I really liked it.
However, the issue I’m having is that I can’t download the data in CSV or Excel format, which would greatly help streamline my workflow.
Ivan_WebFactoryLTD
Apr 15, 2025A: Hi,
Thanks for using WP 301 Redirects!
Unfortunately, the data cannot be downloaded or exported at the moment. However, you can view your reports within the plugin or the dashboard.
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Q: 5 Site scans per month per site?
I see that the deal includes 5 full site scans per month. Is that for each of the 20 websites or a total of 5 full site scans per month between all websites?
Ivan_WebFactoryLTD
Apr 11, 2025A: Hi,
That's a total for your account, 5 site scans across all websites. You can purchase more credits through the dashboard when needed.
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