Q: My CNAME domain not showing up on invites, new features
I set up my email SMTP and sent a test email to my self. I tried customizing the email template and I lost the “Start Your Video Interview” button hyperlink. Now the test emails I send do not have this button. How do I restore the button?
Secondly, I set up the CNAME which is working fine now. However, the links provided to candidates still show as coming from app.xinterview.ai. like this: https://app.xinterview.ai/interview/eyJhbGciOiJIUzI1NiIsInR5c......
How do I resolve this so it can be coming from my CNAME domain I set up?
Also, what is the purpose of the “customization” section of my Xinterview? This showed up today under dashboard settings with other new features like Integrations & Careers Page. It seems it is meant to customize what candidates see. Do you have any video or guide on who to use this feature?
JigarDoshi
Feb 17, 2025A: Hi Edwin,
Thank you for reaching out.
1.Email Template Issue:
It looks like the "Start Your Video Interview" button disappeared because the placeholder for the interview link was removed. To restore it, please add the placeholder {link} in your email template. In the next release, we’ll also include a reset option for email templates to make it easier to revert to default settings if needed.
2.CNAME Not Reflecting in Links:
If your candidate links are still showing app.xinterview.ai instead of your custom domain, the CNAME setup may not be fully configured. Please double-check your DNS settings and ensure that the CNAME is correctly pointing to our platform. If the issue persists, let us know, and we can assist further.
3.Customization Feature:
The new Customization section allows you to personalize various aspects of the candidate experience, including job titles, colors, introduction notes, and thank-you pages. You can easily set this up to match your brand’s needs. A help article with a detailed guide on using this feature will be released soon. Let us know if you need any immediate guidance.
Please check your email, as our team has already responded to your request and scheduled a demo session for further assistance. Let us know if you have any other questions.
If you have any further questions or need more information, please feel free to email our support team. We are here to help.
THANKS !