Q: While labeling and CNAME
Helo, I am currently using Xinterview and I love it! My most used Appsumo purchase. I got 6 codes and I am considering upgrading to 10 codes.
Please explain this to me to help me understand what I will be getting if I upgrade to 10 codes:
1. Custom Subdomain / CNAME entry: Does this mean I can have all links coming from my domain instead of app.xinterview.ai?
2. White Labelling (Ability to Remove Logo from Candidate Application/Shareable Page ): Can I replace the Xinterview logo with my logo and have all branding be mine
3. SMTP Integration: Will this mean email invite will be coming from my domain email and not from Xinterview?
5. Customizable Email Templates: Please explain this further.
My preference is to have everything branded to my domain and logo and email and remove all Xinterview branding and domain and logo.
Thank you
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JigarDoshi
Feb 13, 2025A: Hi edwin897,
Thank you for your kind words! We’re thrilled to hear that XInterview is your most-used AppSumo purchase. We truly appreciate your interest in upgrading to 10 codes, and I’d be happy to clarify what you’ll get:
1. Custom Subdomain / CNAME Entry
Yes! you can use your own domain (e.g., apply.yourdomain.com) instead of app.xinterview.ai for all candidate-facing and shareable links, ensuring a fully branded experience.
2. White Labeling (Removing XInterview Branding)
Absolutely! Upgrading to 10 codes removes all XInterview branding from the candidate application pages and shareable links. This means candidates will see only your branding—your domain, logo and fully aligned with your brand identity.
3. SMTP Integration
Yes! SMTP integration allows you to send emails from your own domain (e.g., careers@yourdomain.com) instead of noreply@xinterview.ai. This ensures your emails look more professional and fully aligned with your brand identity.
4. Customizable Email Templates
You’ll have full control over system-generated emails, allowing you to edit the content, personalize messages, and add any additional information you need.
In summary, upgrading to 10 codes will give you complete branding control over the candidate experience, ensuring everything is under your domain, email, and identity.
If you have any further questions or need more information, please feel free to email our support team. We are here to help.
THANKS !
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Verified purchaser
Okay, thank you. This is what I want! Now when I click on the appsumo buy options, I already have the 6 codes; but it does not give me the choice to add the 4 more codes to get to 10. It seems like the only option is to pay for 10 codes again. Is there an option to upgrade from my current 6 codes to 10 codes by just purchasing 4 additional codes? How do I do it?
To upgrade to 10 codes, you just need to purchase the additional 4 codes. Since you've already purchased 6 codes, simply buy the remaining 4 codes and redeem them on the Xinterview billing page. The system will handle the upgrade automatically.
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Verified purchaser
Thank you. A couple of more questions:
1. I have been able to set up the CNAME and SMTP and they are both working. But, when I send myself a test invite, the test email still shows the email link at the end of the email "If the button does not work, please click or copy the following interview link: https://app.xinterview.ai/interview/eyJhbGciOiJI..." How do I fix this?
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Verified purchaser
Also, somehow the "Access your Interview: Start Your Video Interview" button is no longer active to click. How do I add the button back to click?
Lastly, any way I can edit the placeholders and my admin email that shows up on the invite email?