Hey ZooTools team! Thank you for an amazing product! I have a confusion regarding zootools.co and zootools.ai. I tried zootools.co on a free plan and then decided to buy zootools plan here on appsumo and I have got an access to zootools.ai. It seems to be essentially the same tool but the app is different, providing different capabilities and functionalities (i.e. those cool forms from zootools.co are not there on zootools.ai or are in a different place, transactional email templates, etc.)
Not sure why is that. As a sumo-based license owner, can I have the access to zootools.co app, that I initially tried out on a free plan?
A: Hi! It's jorge. Thanks tooons for your message 💜 indeed, those forms on the legacy zootools are amazing and we'll be bringing them to the new version, but need some time for the migration!
as for access to the old version zootools.co, no, we're sunsetting that version shortly and we're migrating customers to zootools.ai. This appsumo offer is for zootools.ai, but we'll be migrating all the...
Tried to sign up with google, being redirected to login page. when i try to login with google login im being redirected again to login page. Trying to create new account manually, it says account registered already with google. So basicly impossible to login. :/
Thank you for bringing this to our attention, and I’m sorry for the trouble you’re experiencing with the login process.
It sounds like there may be a bug causing the issue. Here are a couple of steps to try and resolve it: Go to this link directly: zootools.ai/workspaces – this should bypass the login loop and get you into your account.
A: hey ben! there is a nasty bug with Google login that sometimes keeps redirecting you back to the login page.
1. Can you go to https://zootools.ai/workspaces 2. Sometimes that solves the issue. 3. If the issue continues, then logout: 4. https://zootools.ai/logout 5. and login again 6. https://zootools.ai/login 7. if you still have the redirection, just go to...
Q: Can't Zootools be used for sales and promo emails, emails to an established contact list that includes cold leads?
What does this mean? "Note: zootools is a marketing tool and prohibits cold outreach emails, if you're planning to use the tool this way, delete the account and find another product. We'll monitor future campaigns and ban people using ZooTools this way".
I have a medical office business where I will be sending my already established clients/patients update email as well as emails about promos we will be having and events we may have. Some of these emails will reach clients who have not been with us for a long time or expressed interest in our services but never scheduled appointment (so cold leads). If they get my emails, will that lead to me getting banned by Zootools?
Can you explain this too? "Do you collect explicit permission from your contacts to send them emails? e.g: a checkbox or a disclaimer on forms, signups, etc"
Thanks for your question! I’m happy to clarify how ZooTools works with email marketing.
1. Cold Outreach and Unsolicited Emails: ZooTools does not allow cold emailing, which means sending emails to people who haven’t explicitly opted in to receive messages from you. If you’re planning to reach out to leads who haven’t interacted with your business in a while or haven’t shown...
Thank you for the quick response. We have out contact list whereby clients who previously joined it voluntarily can check a box for DND if they do not want to receive calls, texts and emails from us. We regularly clean our contacts list to remove this. So the ones we sent emails to agree to get emails when they sign up. We are in the USA and if I am correct, GDPR applies to Europe only right?
I do plan to purchase the Tier 6 Plan which costs 1899 USD. We do also follow GDPR compliant communication. However, only the fact that my Zootools account could be at risk to get suspended is a huge risk as my investment would just be gone in vain. We all try to stay compliant but still "shit happens" and I would not want to build up my business where external factors could cause this.
sure! That's awesome. so as far as you send good quality emails, and you don't get any high spike of spam reported you will be fine. Our anti-spam filters are more meant for people doing evil (spammers and other attackers trying to send crappy stuff). For your case, if you ask for permissions and it's only a matter of people who haven't engaged in the past should be ok.
(2/2) since we mainly monitor SPAM REPORTS we also have our AI model to lookup for email content to see if someone is trying to do phishing, etc. So. I believe you'll be fine. Just as a pro-tip, try to adapt the message to those people, for example, "Hey, it's almost a year that we don't talk... so I thought to reach out" or something like that. Let us know if you have any other qs!
Q: Questions About Platform and API
I have a few questions. The platform seems to still be under development, and it looks like you're migrating from the old version to the new one. I searched for the API documentation, but only found a mention on a blog without a link to the actual documentation. The API is crucial for me when choosing a tool, especially for marketing.
How many domains can I connect? Are there any restrictions? Regarding workspaces, I saw an interesting separation. Is there a limit to the number of workspaces that can be created?
As for resources, with License Level 1, you offer 2,500 contacts and 10,000 emails per month. If we exceed this limit, what are the additional costs?
A: Hi there! :) Thanks for your message and for sharing your questions.
I understand your concerns regarding the platform's current development and migration. We're actively working on updates, and I appreciate your patience during this transition.
Regarding the API, I apologize for the confusion. We're in the process of finalizing the documentation, but I can certainly share the link with you...
Indeed! we set limits on domains, we just updated the ticket above to reflect the limits so you can decide which plan works better for you.
also @igor36, if you have any questions or thoughts on this, let us know! I saw you wrote many awesome questions and I looks like you're an advanced user.
Q: Confusion about zootools.ai and zootools.co
Hey ZooTools team! Thank you for an amazing product! I have a confusion regarding zootools.co and zootools.ai. I tried zootools.co on a free plan and then decided to buy zootools plan here on appsumo and I have got an access to zootools.ai. It seems to be essentially the same tool but the app is different, providing different capabilities and functionalities (i.e. those cool forms from zootools.co are not there on zootools.ai or are in a different place, transactional email templates, etc.)
Not sure why is that. As a sumo-based license owner, can I have the access to zootools.co app, that I initially tried out on a free plan?
Jorge_ZooTools
Edited Nov 23, 2024A: Hi! It's jorge. Thanks tooons for your message 💜 indeed, those forms on the legacy zootools are amazing and we'll be bringing them to the new version, but need some time for the migration!
as for access to the old version zootools.co, no, we're sunsetting that version shortly and we're migrating customers to zootools.ai. This appsumo offer is for zootools.ai, but we'll be migrating all the...
Share ZooTools
Q: Signup failed
Tried to sign up with google, being redirected to login page. when i try to login with google login im being redirected again to login page.
Trying to create new account manually, it says account registered already with google.
So basicly impossible to login. :/
Marta_ZooTools
Nov 23, 2024A: Hi :)
Thank you for bringing this to our attention, and I’m sorry for the trouble you’re experiencing with the login process.
It sounds like there may be a bug causing the issue. Here are a couple of steps to try and resolve it:
Go to this link directly: zootools.ai/workspaces – this should bypass the login loop and get you into your account.
If that doesn’t work, please log out of your...
Share ZooTools
Verified purchaser
Yes! Thanks Marta for jumping in, i'm looking into the bug with the development team.
Q: Google login error
Your Google login doesn't work - just tried to access the free account.
Jorge_ZooTools
Nov 23, 2024A: hey ben! there is a nasty bug with Google login that sometimes keeps redirecting you back to the login page.
1. Can you go to https://zootools.ai/workspaces
2. Sometimes that solves the issue.
3. If the issue continues, then logout:
4. https://zootools.ai/logout
5. and login again
6. https://zootools.ai/login
7. if you still have the redirection, just go to...
Share ZooTools
Q: Can't Zootools be used for sales and promo emails, emails to an established contact list that includes cold leads?
What does this mean? "Note: zootools is a marketing tool and prohibits cold outreach emails, if you're planning to use the tool this way, delete the account and find another product. We'll monitor future campaigns and ban people using ZooTools this way".
I have a medical office business where I will be sending my already established clients/patients update email as well as emails about promos we will be having and events we may have. Some of these emails will reach clients who have not been with us for a long time or expressed interest in our services but never scheduled appointment (so cold leads). If they get my emails, will that lead to me getting banned by Zootools?
Can you explain this too? "Do you collect explicit permission from your contacts to send them emails? e.g: a checkbox or a disclaimer on forms, signups, etc"
Marta_ZooTools
Nov 22, 2024A: Hi there! :)
Thanks for your question! I’m happy to clarify how ZooTools works with email marketing.
1. Cold Outreach and Unsolicited Emails:
ZooTools does not allow cold emailing, which means sending emails to people who haven’t explicitly opted in to receive messages from you. If you’re planning to reach out to leads who haven’t interacted with your business in a while or haven’t shown...
Share ZooTools
Verified purchaser
Thank you for the quick response. We have out contact list whereby clients who previously joined it voluntarily can check a box for DND if they do not want to receive calls, texts and emails from us. We regularly clean our contacts list to remove this. So the ones we sent emails to agree to get emails when they sign up. We are in the USA and if I am correct, GDPR applies to Europe only right?
Awesome! Sounds like you're doing everything right!
ZooTools operates with businesses in the EU, so the GDPR regulations apply to us as well.
Let me know if I can help with anything else! :)
I do plan to purchase the Tier 6 Plan which costs 1899 USD. We do also follow GDPR compliant communication. However, only the fact that my Zootools account could be at risk to get suspended is a huge risk as my investment would just be gone in vain. We all try to stay compliant but still "shit happens" and I would not want to build up my business where external factors could cause this.
Verified purchaser
sure! That's awesome. so as far as you send good quality emails, and you don't get any high spike of spam reported you will be fine. Our anti-spam filters are more meant for people doing evil (spammers and other attackers trying to send crappy stuff). For your case, if you ask for permissions and it's only a matter of people who haven't engaged in the past should be ok.
Verified purchaser
(2/2) since we mainly monitor SPAM REPORTS we also have our AI model to lookup for email content to see if someone is trying to do phishing, etc. So. I believe you'll be fine. Just as a pro-tip, try to adapt the message to those people, for example, "Hey, it's almost a year that we don't talk... so I thought to reach out" or something like that. Let us know if you have any other qs!
Q: Questions About Platform and API
I have a few questions. The platform seems to still be under development, and it looks like you're migrating from the old version to the new one. I searched for the API documentation, but only found a mention on a blog without a link to the actual documentation. The API is crucial for me when choosing a tool, especially for marketing.
How many domains can I connect? Are there any restrictions? Regarding workspaces, I saw an interesting separation. Is there a limit to the number of workspaces that can be created?
As for resources, with License Level 1, you offer 2,500 contacts and 10,000 emails per month. If we exceed this limit, what are the additional costs?
Marta_ZooTools
Edited Nov 24, 2024A: Hi there! :)
Thanks for your message and for sharing your questions.
I understand your concerns regarding the platform's current development and migration. We're actively working on updates, and I appreciate your patience during this transition.
Regarding the API, I apologize for the confusion. We're in the process of finalizing the documentation, but I can certainly share the link with you...
Share ZooTools
Verified purchaser
Indeed! we set limits on domains, we just updated the ticket above to reflect the limits so you can decide which plan works better for you.
also @igor36, if you have any questions or thoughts on this, let us know! I saw you wrote many awesome questions and I looks like you're an advanced user.
Verified purchaser
we got great feedback on support and increased the custom domains a bit for those who want to handle multiple clients
max domains:
tier 1: 2
tier 2: 3
tier 3: 5
tier 4: 7
tier 5: 10
tier 6: 15
marta is updating first comment to not create confusion