Q: Advice on Automating Event Ticket Sales and Payouts on a Membership Site (Embedded Zylvie)
Hi,
I am seeking advice on automating the process of selling and managing event tickets on my membership site embedding Zylvie page. Here’s the use case:
Part 1:
I plan to use the Zylvie API ("POST /products/create") to programmatically create a new product based on data collected from a 3rd party form. Is there anything specific I should be aware?
Part 2:
I need a fully automated way to pay members for the ticket sales. Would it be best to collect the member's bank account via the embedded form, or could I use the "Webhook - New Affiliate Sign-Up Event" for this purpose? I aim to minimize manual work as much as possible.
Part 3:
Regarding refunds, what is the best practice? Is there a way to leverage the affiliate system to pay the member after a delay of 30 or 60 days? Any insights or recommendations would be greatly appreciated.
Jay_from_Zylvie
Jan 14, 2025A: Hi there,
1. Shouldn't be an issue, you just need to follow the API docs to the letter.
2. I'm not sure what you mean by "pay members for ticket sales?" Are they affiliates, what is their role? Who organizes these events? Who are these members? As a matter of fact, what's your role?
I can answer better once I know.
3. Delay in payouts is already built in. This is why we have commissions earned vs. commissions due. Just because a commission is earned doesn't mean it's due yet. We still give affiliates a waiting period before the commissions are due, and that period is 30 days.
With thanks,
Jay
george.qiaoPLUS
Verified purchaser
Hi Jay,
Thank you for your quick response. Let me clarify:
I run a membership website that connects parents with event providers. The event providers are the ones organizing the events. Here's a breakdown of how the process works:
1. Event Providers: They fill out an online form on my site to list their event tickets for sale, such as theme park tickets.
--to be continued --
george.qiaoPLUSVerified purchaser
2. Role in the Process: Once the form is completed, it automatically triggers a workflow that creates a product (the event ticket) in Zylvie using the API. This allows parents, who are the members of my site, to purchase these tickets from the Zylvie store.
george.qiaoPLUSVerified purchaser
3. Payment Flow: When parents buy tickets, the payments are processed through my account, which is integrated with Stripe and Zylvie. The funds initially come to me.
george.qiaoPLUSVerified purchaser
4. Paying Event Providers: My role is essentially as an intermediary, facilitating the sale of tickets on behalf of the event providers. I am seeking advice on the best automated way to transfer these funds to the event providers after a sale has been made.
george.qiaoPLUSVerified purchaser
I had a close look at the "Webhook - New Affiliate Sign-Up Event" document and found that it is not for setting up affiliates, but for receiving webhook notifications after manually adding an affiliate. In this case, I can not rely on the Zylvie platform to pay the event provider. It appears I need to request a bank account in the form or set up consolidated payouts separately.
george.qiaoPLUSVerified purchaser
I hope this clarifies the setup and my role in this process. Any suggestions on automating the payout to event providers would be greatly appreciated.
Thank you!
Hi there,
You most likely need to look for another platform, because we don't handle payments between 3 parties (you, parents, event providers).
I understand your use case, but the fit is not too good between our platform (which is for creators to sell services/products direct to their audience) and your use case (event ecommerce + payment automation basically).
Hope this clarifies.
-Jay
george.qiaoPLUSVerified purchaser
Hi Jay, thanks for the help.