Q: I'm in Europe, want to charge in USD, getting error. Also - multiple currencies?
Hi I'm in Europe and I want to sell in USD. When I set up the products and went to verify the checkout, I got an error message (below). I use Stripe.
I can't figure out how to fix it.
Also, how do we set up multiple currencies? Ideally region-based? Would that fix the issue?
Thank you. Otherwise, I'm really looking forward to using it!
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500 Internal Server Error
Sorry, the server encountered the following error:
Request req_ZpQ3Toz6aevwJP: The currency provided (usd) is invalid for one or more payment method types on this PaymentIntent. The payment method type klarna only supports the following currencies: eur, dkk, gbp, nok, sek, czk, ron, pln, chf. Either correct the provided currency, or use a different PaymentIntent to accept this payment method type.
Traceback: <traceback object at 0x7f4a201a5b80>
Jay_from_Zylvie
Dec 19, 2024A: Hi Sarah,
The error is caused by enabling Klarna for USD products.
As the error says:
"The payment method type klarna only supports the following currencies: eur, dkk, gbp, nok, sek, czk, ron, pln, chf."
USD isn't listed, so all you have to do is to go to your Settings > Preferences > Payment Methods > (disable) Klarna, Save Changes, and the error should go away.
With thanks,
Jay
SarahSparkPLUS
Verified purchaser
Gotcha, thanks for your answer. Also, it would be really great to have multiple currencies - is that something on the road map?
Many other checkouts have multiple currency options, and can ID the relevant region - and propose the payment options for those regions.
I hope that's coming here - it would be awesome to see Zylvie really take off! Thanks!
Hi Sarah,
As discussed in email, yes, we're definitely studying the feasibility of multi-currency options during checkout.
Thank you for providing us with your candid feedback.
With thanks,
Jay