Q: Ticketing for Digital?
I love that Zylvie assists with selling Digital products like downloads, but it currently lacks the ability for customers to interact via tickets or comms for multiple digital deliverables.
Would you please consider adding this for future growth away from pure 1-time purchases into a multi-step deliverable thing so Agencies can use Zylvie? I am currently weighing options here vs. https://appsumo.com/products/agency-handy/#overview which is why I'm asking. Thanks for your consideration of the need to do multi-digital deliverable downloads (agency services) not just 1-time digital product downloads! Pls let me know if you have any questions about what would work best & I love Zylvie so obviously I hope you can integrate this so we can stay on the best platform ever for eComm, Zylvie!
Jay_from_Zylvie
Mar 29, 2025A: Hi there,
Can you clarify what you mean by "interact via tickets or comms for multiple digital deliverables?"
If you can give me an example, that would be great.
I'm not too familiar with your use case for agencies.
With thanks,
Jay
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Verified purchaser
Okay thanks, yes. So if they want a complex digital product, as opposed to a 1-time pdf download or something simple, it is often work we will perform to customize it, right? So maybe they pay, then get a form/questionnaire (pdf/docx or redirect to our private portal) where they enter project details (like website URL, goals for the project, maybe even code), we customize product & give download
Hi there,
Yes, that's definitely possible.
You can either redirect the buyers to a success URL, which would be a form URL (e.g. Jotform, it's free), where you can collect all the necessary details.
And you can even connect Jotform to Zapier if you are automating the product creation using some other app, or just process it manually.
With thanks,
Jay