Q: Upsell, cross-sell and retention
Hello,
We primarily sell our services through subscriptions, with tiered offerings allowing customers to choose the options and complementary services they need, as well as some services/products with one-time payments.
Some options correspond to specific services. Certain complementary services and products can only be offered if the customer has previously selected the appropriate main service. Hence the following questions.
Does your solution allow:
• Offering options to customers during the ordering process, AFTER they have selected the service(s) they're interested in?
• Offering complementary services during the ordering process, AFTER they have selected the main service(s)?
• Indicating quantities (even for subscriptions)?
Jay_from_Zylvie
Mar 5, 2025A: Hi there,
Your use case is pretty advanced and requires quite a bit of granularity.
It's actually quite complex to stack multiple options (which are individual products in their own right) on top of subscriptions, and varying subscription quantities at that, all in one single checkout.
Payment gateways typically require that you check out subscriptions 1 at a time without any additional order bumps, but we're also looking into if we can make that happen through some way or another.
To answer your question, this isn't possible yet with Zylvie, but we're exploring if it's possible and are working hard to make it happen.
With thanks,
Jay