Agency Handy Reviews

After lot of hesitation, I finally bought a Tier3, only way to get custom domain and smtp. I was confident that some efforts were effectively done around GDPR compliance. Until I find an old Ltd for AH on another Ltd platform, 1 years ago. The Tier3 was $100 less with same nb of workspaces and more storage. A good sales vibe here would have been to provide 2 or 3 workspaces with whitelabel for less.

But that's not what made me refund. One year ago, there were already some discussion and "commitment" to work on GDPR and get compliance "in some months". Today that's still not the case, and GDPR compliance is not only a matter of data storage, it's also processes. So I believe AH will not be ready for European business, and European customers of businesses working with AH, before some months, or worst, years. I can't get a $400+ lifetime deal I will never use, because I'm pretty sure in some months we will all be able to create our own agency software. Bad vibe for AH and me. That's it.

I purchased Tier 3 and had trouble with activating the plan. I messaged support from within the app. In a few minutes Rashik was kind enough to use my invoice information to verify and activate the appropriate tier for me. As I just purchased the app you don't want to have any friction activating it right out of the gate. It really is a vital step in customer experience. Thankfully, Rashik remedied the issue and I was up and running in no time. This is the kind of support all the apps should strive too.

As a small agency, we used to juggle multiple tools and platforms from many vendors—and even leased our own hardware servers—just to keep things running. It was costly, time-consuming, and honestly, pretty overwhelming.

Since switching to Agency Handy, everything has changed for the better. It brings together all the essential tools we need under one clean, user-friendly interface. From project management to client communication and billing, it’s streamlined our entire workflow in ways we never imagined. It really helps the team better perform and communicate.

One of the best things about Agency Handy is the founder and development team. They’re incredibly responsive and always working to improve the platform with new features and integrations. For instance, tax handling is currently being refined, and they're actively developing that functionality. I’ve also submitted requests for features like additional payment gateways (e.g., Authorize.net so we can use our existing merchant account) and integration with domain registrars like ENOM to simplify registration, DNS, contact management, and renewals.

Agency Handy is already a powerful tool—and it just keeps getting better. It has become an indispensable part of our daily operations. The features, usability, and responsive support team make it one of the smartest investments we’ve made. Highly recommended for any agency ready to ditch the patchwork and work smarter!

As a solopreneur, this tool will help a lot in managing my projects, and most importantly customer relationship management. I get a lot of emails, and sometimes miss client issues and requests. Agency Handy will certainly help me get better organised. Super excited and love what it has to offer.

Amazing software for $69, which does so many things and brings value to any solopreneur.
Farhan is very attentive and helpful, which is a bonus, as he took his time to give me a tour of the software. I recommend the software because it was originally made by the developers for their own project management, before being made available to others.

This shows their commitment to the product's functionality and ongoing improvements. Selling a product you use shows your belief in it, which can boost customer confidence. I think this should be promoted.

In tier 1, I identified some glitches and suggested improvements to enhance the software's use cases. Some of these changes are important to be compliant with UK laws.

1-When a customer purchases something, the system in tier 1 doesn't send an automatic reply. This can be an issue for someone, especially if it happens with tier 3 as well (which costs $400).

2-When someone purchases a their first product, the system creates the customer account and generates a random password. Adding an auto-reply to purchases with a link to change the account password would resolve both issues and enhance professionalism.

3-if you delete a customer, that email cannot be used anymore. Probably it stays inside the software somewhere. As for GDPR European laws a customer has the right to be deleted from a database, however if decide to purchase in the future the platform won't allow him to register again.

4-The invoice counting is not allowing me to change the invoice number and if I delete an invoice the number still count that.

5-There isn't any option to generate a credit note, which is needed to balance any possible refund.

As a future added functionality, I suggest the below:

1-Onboarding of affiliates that can promote my services (I think I saw it in the roadmap).

2-Expenses registrations. This would allow to manage the P&L and should be quite simple to add, as It is a simple database with some filtering options and total generation.

3-You should add a registration form for customers to register to the platform, going into the leads area until they purchase something. Once they buy something, they could move automatically as a client (the current client registration adds them directly as clients).

4-Also, for the leads, it would be great if it was a button to send a lead's registration form by email by only entering the email address.

These are very minor changes that would make me purchase Tier 3 of the software and to massively promote it as an affiliate to many UK entrepreneurs (I teach how to become self-employed in a adult college in the UK).