Hello, we originally purchased your top-most Tier at 10 licenses months ago. In the beginning we seemed to have a pretty positive communication dialogue with you and your support team.
Since then, we have been completely unsuccessful in getting any responses to our requests for help and support.
How can we fix this ASAP? We are still very much vested in your platform, but we run into many items that have caused us to pause.
One last thing, your website copyright is dated 2023, and you changelog hasn't been updated for some time... both of these can easily lead us to believe that you have abandoned your platform (at least for Sumolings) which I hope is not the case.
Please provide us with an effective method of contact so we can get back on track (and emailing hasnt worked for months)
Q: Phatom Support
Hello, we originally purchased your top-most Tier at 10 licenses months ago. In the beginning we seemed to have a pretty positive communication dialogue with you and your support team.
Since then, we have been completely unsuccessful in getting any responses to our requests for help and support.
How can we fix this ASAP? We are still very much vested in your platform, but we run into many items that have caused us to pause.
One last thing, your website copyright is dated 2023, and you changelog hasn't been updated for some time... both of these can easily lead us to believe that you have abandoned your platform (at least for Sumolings) which I hope is not the case.
Please provide us with an effective method of contact so we can get back on track (and emailing hasnt worked for months)
Much appreciated.
Asad_Ali
Apr 23, 2025A: Hey
I can see we already got back to you and addressed your concerns.
Agiled is not abandoned and will never be. You can check out latest updates at https://updates.agiled.app.
And copyright year issue on https://agiled.app was just a bug. Was taken care of.
Also we never put an email on wait for months. If this ever happens, it can be due to some technical issue, our support system...
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Q: Extended deal from Plus
I just bought Plus from AppSumo for the extended time of this deal. However don't see the deal anymore. I thought this deal just closed 1 day ago?
Asad_Ali
Jan 1, 2025A: Yes, 30th was the last day.
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Q: Does Agiled support SSO? via SAML or OIDC?
I am hoping to setup SSO with my Entra ID and cannot seem to find the critical piece of single sign-on.
I may be looking in the wrong place, however, if you can help, I would greatly appreciate it.
Cheers
Asad_Ali
Dec 31, 2024A: SSO will be available down the road.
Thanks
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Q: Terrible Support
Since the start of the month I've been trying to contact Asad and support but no response about an ongoing bug in there system!
Asad_Ali
Dec 30, 2024A: Hey
I apologise for the inconvenience.
Please share your email from which you were trying to contact?
Thanks
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Q: Any plans to add the ability to add attachments to estimates and invoices similar to the way Billed does?
Asad_Ali
Dec 30, 2024A: Yes, for sure. Down the road.
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