AnyChat Questions

Would be a great Idea to have a community platform ie like discord or similar for all of us that have signed up for the agency to be able to support each other and answer questions that some of us may have already solved or have been given the solution to by Andrew. :)

Hello,
You have a great tool and I would love to max out. However, once crucial function that is stopping me is, does your software offer working hour settings?

For example, The users will not see the contact methods after our office is closed, including on Saturdays/Sundays.

I have seen another tool on Appsumo that offers this, but I would rather support your tool. Can you please advise if this is something you can do or maybe will do in the future? As you can imagine, this is a very practical option to have.

Thank you

Canned Responses available?

Knowledge Base?

Looking for a way for customers to search for information by themselves by using keywords before contacting chat agents. It would be helpful if agents could easily send article links from the Knowledge Base with a click too.

If these features aren't built-in, a simple solution might be creating a list of links to articles on platforms like Notion or a website, using keywords to quickly find and share links during a chat. In fact, now I see it sounds canned responses-compatible.

WooCommerce integration? I couldn't find information about it in your documentation or website. If it's unavailable, it would be a great addition. Connecting stores would let us see customers' purchase history (using the email from the chat starter), helping provide better support without leaving the chat interface.

I asked previously, but had no answer…
Let’s say I have WhatsApp configured with the QR code and receive messages into my Anychat mobile app. In this scenery, is it possible for one agent to answer a chat from a certain client and, once he/she finds out there’s another agent who can answer better, can the chat be transferred to the proper agent with a private note (not visible for the client) so that this other agent can continue with the conversation?? Ideally into his mobile app too, after getting a transferred chat notification.
Thanks!

I purchased the Whitelable agency plan, but the issue is that there is no Indian payment gateway, and Stripe is not available for India. so how can I charge fees to customers?