1) Is the target email or phone number used by the respective messaging app hidden from the user? Same with the email form, is the actual email hidden from the user? This may be a desirable feature for when a private/unlisted info is used to communicate with.
2) Can all the conversations be saved for a later overview and study of common questions/issues?
3) Could you please explain the concept of channels? The functionality and limits are not clear. It says:
✓ 21+ channels ✓ Unlimited widgets and channels
4) With unlimited widges, I presume it is possible to have unlimited Whatsapp widgets, or whatever other type of widget, one for each employee of the company? And, again, back to question number one that I started with, will all of the target private info (private email, private phone, etc.) be shielded from the website user?
Sorry, but it is not possible to monitor chats of groups and communities on WhatsApp. Using the Bit Social WhatsApp channel, you can only redirect your website users to your WhatsApp profile.
For more details, please check our documentation: https://bitapps.pro/docs/bit-assist/all-channels/whatsapp/
Q: Background Color
Hey Abdul,
This should be my next product from you. :)
Is it possible to customize the white background? (WhatsApp, Instagram and Co) I read something about a CSS box on your product page. Is that possible? Would your support also create the code for this if asked? I'm not very familiar with it.
Yes, it is possible to change the background of the channel using custom CSS. You can use the following CSS code to change the background: button.channel { background: red; }
You can add this to the Bit Assist custom CSS editor. To do this: Go to Widgets List > Your Widget > Three Dots > Edit > Customization then Scroll down and paste the code under Custom CSS.
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Q: Privacy, number of widgets, channels
1)
Is the target email or phone number used by the respective messaging app hidden from the user? Same with the email form, is the actual email hidden from the user? This may be a desirable feature for when a private/unlisted info is used to communicate with.
2)
Can all the conversations be saved for a later overview and study of common questions/issues?
3)
Could you please explain the concept of channels? The functionality and limits are not clear. It says:
✓ 21+ channels
✓ Unlimited widgets and channels
4)
With unlimited widges, I presume it is possible to have unlimited Whatsapp widgets, or whatever other type of widget, one for each employee of the company? And, again, back to question number one that I started with, will all of the target private info (private email, private phone, etc.) be shielded from the website user?
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Q: Can I monitor conversations?
Can I monitor chats in grups and communities in whatsapp and use webhooks to send to crm?
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Hello nodbek74,
Sorry, but it is not possible to monitor chats of groups and communities on WhatsApp. Using the Bit Social WhatsApp channel, you can only redirect your website users to your WhatsApp profile.
For more details, please check our documentation: https://bitapps.pro/docs/bit-assist/all-channels/whatsapp/
Q: Background Color
Hey Abdul,
This should be my next product from you. :)
Is it possible to customize the white background? (WhatsApp, Instagram and Co) I read something about a CSS box on your product page. Is that possible? Would your support also create the code for this if asked? I'm not very familiar with it.
Thank you and best regards
Ben
Share Bit Assist
Hello @BenitoBenthin,
Yes, it is possible to change the background of the channel using custom CSS. You can use the following CSS code to change the background:
button.channel {
background: red;
}
You can add this to the Bit Assist custom CSS editor. To do this: Go to Widgets List > Your Widget > Three Dots > Edit > Customization then Scroll down and paste the code under Custom CSS.