hello , plz before i buy i need to.know if possibel to make the bot stop replaying when par example a humain join the conversation on messanger bcuz sometimes i need to replay my self i need the bot to stop chatting when humain join the chat is that possibel plz
I've actually have a look into your DPA. You are hosting applications in the netherlands. But all the other applications and integrations are based in the US. Like the openai api, which charla uses, are us servers. So just this would make it not gdpr ready since data is transferred outside of the eu? Or am I wrong? Thanks for answering though.
A: Hello, GDPR does not require all data to reside within the EU, as long as the suppliers follow certain guidelines. More on OpenAI GDPR here https://openai.com/security-and-privacy/
I've seen that you're offering unlimited chat replies with chatgpt 4o. So we don't need to link our own API anywhere and you're providing all the LLM costs forever in the plan?
I apologize if this has already been answered but I just don't understand the difference between what is meant by an agent vs a bot vs a website. It appears the agent is the actual integration point to the data and the primary limitation. What exactly is the use case for an agent to need more than one bot running on more than one website let alone unlimited bots on unlimited websites if its all tied to one agent at a time?
A: Hello, Well you can own for example two websites (site1.com, and site2.com), and want to add a widget on each, and be able to respond from one dashboard.
Do chat bots have the ability to base their response on realtime data defined in a custom api? For example being able to suggest or recommend upcoming events in a calendar that is constantly updated?
A: Hello, Not currently, but you can have a page or a knowledge base article with this data, and you can retrain the bot on them manually, but yes you will have to trigger it manually.
Q: can we controll when to take over the bot ?
hello , plz before i buy i need to.know if possibel to make the bot stop replaying when par example a humain join the conversation on messanger bcuz sometimes i need to replay my self i need the bot to stop chatting when humain join the chat is that possibel plz
Yehia
Jun 3, 2025A: Hello, Yes once the human agent joins the conversation, the chatbot will stop responding.
Share Charla
Q: Not GDPR Ready
I've actually have a look into your DPA. You are hosting applications in the netherlands. But all the other applications and integrations are based in the US. Like the openai api, which charla uses, are us servers. So just this would make it not gdpr ready since data is transferred outside of the eu? Or am I wrong? Thanks for answering though.
Yehia
Jun 2, 2025A: Hello, GDPR does not require all data to reside within the EU, as long as the suppliers follow certain guidelines. More on OpenAI GDPR here https://openai.com/security-and-privacy/
Share Charla
Q: Unlimited Chat with 4o
I've seen that you're offering unlimited chat replies with chatgpt 4o. So we don't need to link our own API anywhere and you're providing all the LLM costs forever in the plan?
Yehia
May 31, 2025A: Hello, Yes exactly.
Share Charla
Thanks
Q: agents va bots va websites
I apologize if this has already been answered but I just don't understand the difference between what is meant by an agent vs a bot vs a website. It appears the agent is the actual integration point to the data and the primary limitation. What exactly is the use case for an agent to need more than one bot running on more than one website let alone unlimited bots on unlimited websites if its all tied to one agent at a time?
Yehia
May 31, 2025A: Hello, Well you can own for example two websites (site1.com, and site2.com), and want to add a widget on each, and be able to respond from one dashboard.
Share Charla
Q: real time data?
Do chat bots have the ability to base their response on realtime data defined in a custom api? For example being able to suggest or recommend upcoming events in a calendar that is constantly updated?
Yehia
May 30, 2025A: Hello, Not currently, but you can have a page or a knowledge base article with this data, and you can retrain the bot on them manually, but yes you will have to trigger it manually.
Share Charla
thanks for the reply! how often can we retrigger, are there any limitations? could I do this daily? any way to automate this refresh?
no limitations, yes you can do it daily. Currently no, you can't automate it.