I just wanted to clarify Shopify integration as i read one answer where you replied that "buy it through Shopify marketplace". Does that mean that regardless of what tier I purchase on Appsumo, I will need to pay 6USD per agent per month to use it with Shopify?
A: Hello, This was a known issue and is now fixed. We don't have practically any limits now on the output. Yes, we are planning to add Traditional Chinese, please suggest it here https://charla.com/feature-requests/
I know what he means and I have the exact same question... Can you embed to chat/contact widget inline. Like a Contact form would be and not as a widget. Many other places allow you to do this, this way instead of be in the corner of my pages, I can have one dedicated page for the widget, but the widget appears inline (in the middle of the page like content does).
Q: Can you pass in user information into the chatbot (email, name, etc)?
I would be using this in a member area and already know the customer name and email, I do not want them to be asked for this
A: Hello, You can create tickets automatically from conversations from the backend, with auto summarization for the conversations. The agent will have to initiate it though from the inbox.
Thank you for answer. Can I not have chat off and only use the tickets system? Tickets are created automatically when someone email to the specific email address for tickets.
I find it very strange that I should create a ticket when the visitor have things to say.
So, only alternative is to turn off the charla chatbox on my website and tell customers to send an email? Seems like the only way.
Q: Shopify
I just wanted to clarify Shopify integration as i read one answer where you replied that "buy it through Shopify marketplace". Does that mean that regardless of what tier I purchase on Appsumo, I will need to pay 6USD per agent per month to use it with Shopify?
Share Charla
Q: can I remove the words limit for AI answer?
Is it possible to remove words limit for the answer? Now the AI only answer within certain words limit (i.e. 200 characters)
Also could you add Traditional Chinese?
Thanks
Yehia
Feb 17, 2025A: Hello, This was a known issue and is now fixed. We don't have practically any limits now on the output. Yes, we are planning to add Traditional Chinese, please suggest it here https://charla.com/feature-requests/
Share Charla
Q: Is there a way to embed the chatbot inline?
I would like this to look more like a ChatGPT experience instead of a "I have seen this before and had a bad experience with chatbots experience"
Yehia
Feb 16, 2025A: Hello, Can you elaborate on what you mean by inline. The AI Chatbot is powered by the same engine (OpenAI) as ChatGPT.
Share Charla
I know what he means and I have the exact same question... Can you embed to chat/contact widget inline. Like a Contact form would be and not as a widget. Many other places allow you to do this, this way instead of be in the corner of my pages, I can have one dedicated page for the widget, but the widget appears inline (in the middle of the page like content does).
Q: Can you pass in user information into the chatbot (email, name, etc)?
I would be using this in a member area and already know the customer name and email, I do not want them to be asked for this
Yehia
Feb 16, 2025A: Sure, you can do this using visitor details enrichments, please refer to https://charla.com/support/?article=2027-visitor-attributes-enrichments
Share Charla
Q: Using Chatbox for tickets mainly?
Hi,
Got tier2 and will not be available to sit and chat live. So how can I use the chatbox for the website directing visitors to our ticket system?
Rather without giving out the email?
Is there a create ticket option button for that?
Thanks
Yehia
Feb 16, 2025A: Hello, You can create tickets automatically from conversations from the backend, with auto summarization for the conversations. The agent will have to initiate it though from the inbox.
Share Charla
Verified purchaser
Thank you for answer. Can I not have chat off and only use the tickets system?
Tickets are created automatically when someone email to the specific email address for tickets.
I find it very strange that I should create a ticket when the visitor have things to say.
So, only alternative is to turn off the charla chatbox on my website and tell customers to send an email? Seems like the only way.