4.6
Taco ratings
Charla offers a robust AI chatbot, a comprehensive knowledge base, and a full-featured helpdesk system. The ability to manage multiple sites from one dashboard is a game-changer for agencies and businesses with multiple properties. The native mobile apps provide easy access to customers. However, some users have experienced minor issues with notification reliability and mobile app functionality. Despite these minor hiccups, Charla is a solid buy, especially with its 60-day money-back guarantee. If you're in need of a live chat software, give Charla a try and experience the next-level game-changer.
AI-powered summary of customer reviews
Verified purchaser
🌟 Charla is the NEXT-LEVEL GAME-CHANGER! 🌟
Hi Sumo-lings! 🖐
Stop throwing money at overpriced customer support tools! Charla delivers everything you need and more - robust AI chatbots, comprehensive knowledge base, and a full-featured helpdesk system, all in one beautiful package! 👌
The ability to manage multiple sites from one dashboard is a GAME-CHANGER for agencies and businesses with multiple properties. And with the native mobile apps, you're always just a tap away from your customers! 🔥
Yehia and team have created something truly remarkable here. The attention to detail and user experience is outstanding, and the support is phenomenal! 🏆
This is the deal of the year! Act now before it's too late! 🚀✨
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Verified purchaser
Enriching knowledgebase
Hi,
I bought the code assuming i could train the bot with my own dowuments (word pdf etc.)
But this is not a feature?
Yehia
Jan 13, 2025Hi Glenn, you can do that but you have to copy/paste the content into the knowledge articles.
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Verified purchaser
Lost it all
Literally spent over a month building out my knowledgebase for support and was loving the system quite a lot. Accidentally created an article that didn't need to be created, so went to delete it. That delete button deleted my ENTIRE knowledgebase after 1.5 months of my time. I can't get it back. Beyond disappointed.
Yehia
Edited Jan 7, 2025Hi Kylie, you sent us an email regarding the issue that it was deleted by mistake and we asked to share your site or article title and we can revert the deletion back for you but we haven’t heard back from you.
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Verified purchaser
Work great for its budget. But it is a closed system.
It is easy to set up. Do what it does. The AI chatbot is not very smart but still useable. The UI is alright. Performance is better than expectation. I think it is good for its value.
But it has limited integration with other app, especially it has no API (I would love to see an api to dynamically update article), making it a closed system. Not able to fit in well in the company because no integration means no automation means too much manual work.
I still keep it as an investment, just in case they release API features than I will get back to it.
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Verified purchaser
good deal
To buy with your eyes closed, especially at this price and with these limitations and with these functions !
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