3.9
Taco ratings
CX Genie is appreciated for its 24/7 AI-powered customer support, white-labeling for reselling, and cost-effectiveness at $79.00. Some users have faced challenges in reaching support and minor technical issues, resulting in an overall rating of 3.9 from 36 reviews. With a 60-day money-back guarantee, it's worth giving CX Genie a try for those seeking efficient customer support solutions.
AI-powered summary of customer reviews
Verified purchaser
How can I escalate this and get my account upgraded?
i tried both chat bots !here is my review:
I'm writing because I'm experiencing significant problems after paying for tier upgrades on both TYM and CX Genie. TYM has at least acknowledged the issue and said it will be resolved by developers. My major concern is CX Genie: I've been completely unable to reach anyone for support via email, live chat, or their AI support. How can I escalate this and get my account upgraded?
shx2j
Feb 20, 2025Hello there! May I ask which channel you contacted us through and how we can address you? We'd love to assist you!
We have the following support channels:
- Email: hello@cxgenie.ai
- Discord: https://discord.gg/ys7PdXaw
- Meeting: https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ042einwyFSYWiovuahlhEvslySeiqeNDLi7BLm9A3dblEZiSeT_jwCxMOR7wgkV3ba6axIEK-o
- Live chat: https://www.cxgenie.ai/
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Verified purchaser
I'm Saving Costs with CXGienie
I can't beleive how much money I'm saving by using CXGienie AI bots instead of dealing with unreliable employees or virtual assistants who sometimes don’t respond, call in sick, or miss deadlines. I’m so excited about how this app provides such an afordable way to automate many of my important conversations with current and potential clients. It’s super simple. I just upload the specific information I want to share, and the bots handle everything from there. It's amazing when you think about it, this solution saves so much time and mony compared to traditional staffing!
Will_CXGenie
Feb 18, 2025Thank you so much for your wonderful review! We're thrilled to hear how much CX Genie has helped you save both time and money. It's fantastic that the AI bots have made managing your important conversations so much easier, and we're happy to know they’ve exceeded your expectations. We’re committed to providing affordable, efficient solutions to streamline your business, and it’s great to see that working well for you! If you ever need anything or have more feedback, feel free to reach out. We’re here to help!
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Verified purchaser
Amazing live chat for website
It helped me save alot of time replying to live chat users about their basic queries. Which cxgenie solves automatically.
Will_CXGenie
Feb 18, 2025Thank you for your great feedback! We’re so happy to hear that CX Genie has helped you save time by automatically handling basic queries from live chat users. It’s wonderful to know that our solution is making a real difference in streamlining your processes. If there’s anything else we can do to improve your experience, don’t hesitate to let us know!
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Verified purchaser
A product that saves you time and improves your customer service.
I had been looking for a product that would solve all my needs for a long time.
I sell Notion templates, and I often get questions about my products, how to use Notion, and report bugs about the templates.
I needed a product that could connect all the messaging accounts I have and also have a web page with the support chat, and this was the best solution I found.
It has the option to grow your knowledge base and can also update the frequently asked questions based on what your users ask.
The support they have is very good, they help you solve any doubts or problems you may have.
Something I like is that they are constantly improving the product and adding new features.
Without a doubt, this product is saving me a lot of time in answering those questions that I was asked every day, and having a better quality of customer support.
Will_CXGenie
Feb 18, 2025Thank you so much for sharing your experience with CX Genie! We’re so glad to hear that it’s solving all your needs and making your process more efficient. It’s great to know that the integration with your messaging accounts, support chat, and knowledge base are helping you manage customer inquiries more effectively. We’re also thrilled that you’re enjoying the ongoing improvements and new features. If you ever need further assistance or have additional feedback, we’re always here to help. Thank you again for choosing us!
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Verified purchaser
Promising concept, wide range of integration but UX needs improvements
I tried some similar tools, some on AppSumo as well, like Bot9. CX Genie is one of the best (still behind some popular subscription ones).
It supports some major channels like Discord, Telegram, and Facebook, which are mandatory for me. It also provides a lot of features which I haven't tried all of them yet.
However, one major issue with these tools, and of course with CX Genie: The UX is not good (enough). The newbie/new users will have to spend a lot of time to understand the tool.
It also misses URL crawl, which you only need to input the domain; the tool will find all available URLs for that domain.
Will_CXGenie
Feb 13, 2025We truly appreciate you taking the time to share your thoughts on CX Genie! It’s great to hear that our platform stands out among similar tools, especially with support for key channels like Discord, Telegram, and Facebook.
We also appreciate your candid feedback on the UX and missing URL crawl feature. Your insights are incredibly valuable, and we’re always looking for ways to improve. Our team is continuously working on enhancing the user experience, and suggestions like yours help shape our future updates.
Thank you again for your support and for giving CX Genie a try. If you ever have further feedback or feature requests, we’d love to hear them!
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