Why isnt the Ingest API (a core way to update client contacts) not available to App Sumo users, without which using advanced flows is almost impossible.
How else can we update customer data without importing csvs all the time? For example if a user field is updated, how can we use javascript to update the data in encharge and keep them in sync (without using third party tools like zapier) We should be able to call your API to update the user contacts.
I am also told that using your Javascript API by way of using enctracking.identitfy, is also not a recommended approach.. this leaves us with no ways to update contacts using JavaScript.
Furthermore Stripe subscription are not synced, despite those fields being preset in the user profile -- How else can we sync the users subscription status? i.e period, status, plan, price, MRR etc..
I know its probably an easy question but i just need to confirm this, does this appsumo deal include sending an confirmation email upon making a purchase? ( for example when someone bought a product from my shopify store, can i automate a flow that he will receive a confirmation email with his order info ? ( i got confused with the transactional email thing and i know you said its not included)
A: Hey Jakeson! Great question, and I totally get the confusion š
Hereās the deal: Transactional emails (like official order confirmations or receipts) are not included in this AppSumo deal because they are part of the Premium plan.
But if youāre using Shopify (on Tier 6), you can absolutely send āThank you for your purchase!ā emails or follow-up emails using Encharge. You can build a Flow...
While we donāt have an eCommerce-specific video ready just yet, weāre actively working on new tutorials ā and a dedicated eCommerce walkthrough (WooCommerce + Shopify) is high on our list š
In the meantime, hereās a quick breakdown of what you can do for eCommerce with Encharge (Tier 6):
ā¢ Shopify and WooCommerce Integrations: Native, real-time sync of...
Hello, I often need to use Klaviyo because Shopify Emails can't send custom product recommendations per customer. Is it possible with Encharge? Can you get automatically Shopify product recommendations for each user based on his purchase and show these products in emails? And same for WooCommerce? If not can we use some conditional logic to show the best sellers of the same category than the last products purchased by the user for example? Thanks!
A: Hey soyoo.re! š Great question ā and I love that youāre thinking about personalized product recommendations š
Hereās the honest breakdown:
ā Whatās possible with Encharge (Tier 6) and Shopify/WooCommerce: ā¢ You can send post-purchase emails triggered by a customer's purchase. ā¢ You can use dynamic content (like product names, prices, SKUs) in those emails. ā¢ You can set up conditional logic...
An RSS Trigger is something weāve seen requested before, and itās definitely on our radar. That said, we donāt have a confirmed timeline for it yet.
If this is important to you, please consider upvoting it on our feature request page here: https://feedback.encharge.io. Weāre actively shaping our roadmap based on user demand š
Q: Ingest API Not Available
Why isnt the Ingest API (a core way to update client contacts) not available to App Sumo users, without which using advanced flows is almost impossible.
How else can we update customer data without importing csvs all the time? For example if a user field is updated, how can we use javascript to update the data in encharge and keep them in sync (without using third party tools like zapier) We should be able to call your API to update the user contacts.
I am also told that using your Javascript API by way of using enctracking.identitfy, is also not a recommended approach.. this leaves us with no ways to update contacts using JavaScript.
Furthermore Stripe subscription are not synced, despite those fields being preset in the user profile -- How else can we sync the users subscription status? i.e period, status, plan, price, MRR etc..
Share Encharge
Q: Question
I know its probably an easy question but i just need to confirm this, does this appsumo deal include sending an confirmation email upon making a purchase? ( for example when someone bought a product from my shopify store, can i automate a flow that he will receive a confirmation email with his order info ? ( i got confused with the transactional email thing and i know you said its not included)
David_Encharge
May 7, 2025A: Hey Jakeson! Great question, and I totally get the confusion š
Hereās the deal: Transactional emails (like official order confirmations or receipts) are not included in this AppSumo deal because they are part of the Premium plan.
But if youāre using Shopify (on Tier 6), you can absolutely send āThank you for your purchase!ā emails or follow-up emails using Encharge. You can build a Flow...
Share Encharge
Q: Encharge for e-commerce
Can you record a video that shows all the features of Encharge for e-commerce specifically please (WooCommerce and Shopify)?
David_Encharge
May 7, 2025A: Hey soyoo.re! š Great request.
While we donāt have an eCommerce-specific video ready just yet, weāre actively working on new tutorials ā and a dedicated eCommerce walkthrough (WooCommerce + Shopify) is high on our list š
In the meantime, hereās a quick breakdown of what you can do for eCommerce with Encharge (Tier 6):
ā¢ Shopify and WooCommerce Integrations: Native, real-time sync of...
Share Encharge
Q: Klaviyo alternative?
Hello, I often need to use Klaviyo because Shopify Emails can't send custom product recommendations per customer. Is it possible with Encharge? Can you get automatically Shopify product recommendations for each user based on his purchase and show these products in emails? And same for WooCommerce?
If not can we use some conditional logic to show the best sellers of the same category than the last products purchased by the user for example?
Thanks!
David_Encharge
May 7, 2025A: Hey soyoo.re! š Great question ā and I love that youāre thinking about personalized product recommendations š
Hereās the honest breakdown:
ā Whatās possible with Encharge (Tier 6) and Shopify/WooCommerce:
ā¢ You can send post-purchase emails triggered by a customer's purchase.
ā¢ You can use dynamic content (like product names, prices, SKUs) in those emails.
ā¢ You can set up conditional logic...
Share Encharge
Q: RSS Trigger coming?
Could really use the RSS Feed trigger like on Active Campaign. Do you have any plans to add it?
David_Encharge
May 7, 2025A: Hey dan112! š Great question.
An RSS Trigger is something weāve seen requested before, and itās definitely on our radar. That said, we donāt have a confirmed timeline for it yet.
If this is important to you, please consider upvoting it on our feature request page here: https://feedback.encharge.io. Weāre actively shaping our roadmap based on user demand š
In the meantime, you can still...
Share Encharge