I sent a help inquiry about 6 days ago that I do not have access to the QR code feature. A reply was sent to me that the problem was going to department to fix it. I'm still waiting for this to be fix.
I have personally fixed this issue about a week ago. Could you please try to clear the cache maybe of the dashboard page? I apologize for the inconvenience.
I cleared the cache and even tried a different browser and still not luck. I really liked FacePop so far, but the main feature I need is the QR code function. Do you think it would be my best option to repurchase this app and create a new account?
Just did another update right now that removes the limits from qr code. Could you check it out now? To answer your question, no there's no need to re-purchase. Fix should be available right now!
Q: Collecting video questions
I'm looking for a way for viewers to record video questions that I can download and use in YouTube videos. Could I do this with FacePop?
How do I add the facepop to a site using iframe when the site does not allow direct scripts? The site requires the iframe to start with iframe tags. I tried the following, but it was blank!
Have you tried reaching out to our support at hi@facepop.io? I'm certain they'll be able to help. Please provide additional context as well, such as your website/page you're embedding this.
We cannot cover expenses with tier 2 at $98 for complete unlimited whitelabeling, so, at the moment, Tier 2 does not include it. Thank you for your understanding.
Q: QR code problem
I sent a help inquiry about 6 days ago that I do not have access to the QR code feature. A reply was sent to me that the problem was going to department to fix it. I'm still waiting for this to be fix.
Fatos_Answerly
Mar 30, 2025A: Hi John,
I have personally fixed this issue about a week ago. Could you please try to clear the cache maybe of the dashboard page? I apologize for the inconvenience.
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Verified purchaser
I cleared the cache and even tried a different browser and still not luck. I really liked FacePop so far, but the main feature I need is the QR code function. Do you think it would be my best option to repurchase this app and create a new account?
Hi John,
Just did another update right now that removes the limits from qr code. Could you check it out now? To answer your question, no there's no need to re-purchase. Fix should be available right now!
Q: Collecting video questions
I'm looking for a way for viewers to record video questions that I can download and use in YouTube videos. Could I do this with FacePop?
Share FacePop
Q: Iframe question
Hello,
How do I add the facepop to a site using iframe when the site does not allow direct scripts? The site requires the iframe to start with iframe tags. I tried the following, but it was blank!
<iframe srcdoc='
<script
id="98d80789-20a9-4ccd-90b1-xxxxxxxxxx"
data-company-id="0152d999-1aef-4aec-8720-xxxxxxxxxxxx"
data-product-name="FacePop"
data-product-iframe="create"
src="https://fcdn.answerly.io/iframe.product.js"></script>
' style="width:100%; height:500px; border:1px solid #ccc;"></iframe>
Fatos_Answerly
Mar 31, 2025A: Hello there,
Have you tried reaching out to our support at hi@facepop.io? I'm certain they'll be able to help. Please provide additional context as well, such as your website/page you're embedding this.
Share FacePop
too difficult to respond?
I don't understand this comment. Could you elaborate?
Decided not to purchase
Q: Help needed about Branding Removal in Tier 1 & Tier 2
Can you tell me how we remove branding from this & Can you leave the details in the answer here thank you as I want to know what tier to buy.
(I want to make sure it is not a Tier 3 that we must get to be able to do this )
Fatos_Answerly
Edited Mar 28, 2025A: Hello there, thank you for asking.
We cannot cover expenses with tier 2 at $98 for complete unlimited whitelabeling, so, at the moment, Tier 2 does not include it. Thank you for your understanding.
Share FacePop
They are so slow to respond - I think this one is a pass!
I'd love to take advantage of this but would require white label branding and no FacePop branding. Does TIER 2 cover the FacePop for Agencies?
Q: Plan 2 Agency
Is the Plan 2 the same as the Whitelabel & Resell FacePop to your clients feature found on your website?
Fatos_Answerly
Mar 24, 2025A: Hi John,
You can read more about our agency tier here: https://facepop.io/whitelabel
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Verified purchaser
I already read it. So if I have plan 2 already do I get the Resell ability included?