I've tried using the chat option for support. It's really unsatisfactory. Is there any other support person? I'm told emails need to be verified and that happens on the platform but I'm waiting for days before this happens and cannot send emails.
I've sent an email. The chat is not live it's a bot and when I get a response from Praveen it's not helpful and does not resolve the issue. I'm using another platform to send. It's really disappointing I have not been able to use your platform for months. I get promised that issues are resolved but they are not.
I purchased and was asked to request a refund from Appsumo and purchase directly from GoZen. I've been dealing with customer support for months but we cannot send emails at the time we need them to go out. I asked for a refund and now nothing. I'm writing this because I want people to be aware of this scam. Do not refund from Appsumo and purchase directly from GoZen.
A: Hi, We’re here to fully support our customers and resolve any issues. Please reach out to our support team again, and we’ll prioritize your issue to ensure you get the assistance you need. Thanks!
I was promised a refund if our emails were not being sent. They are not being sent and now the refund is declined. I would caution everyone to stay away from GoZen
Q: How can I get support?
I've tried using the chat option for support. It's really unsatisfactory. Is there any other support person? I'm told emails need to be verified and that happens on the platform but I'm waiting for days before this happens and cannot send emails.
Aishwarya_GoZen
Edited Dec 4, 2024A: Hi, You can contact our live chat support again or email us at team@gozen.io for assistance.
If there’s a delay in email verification, please share your email details with our team, and we’ll resolve it quickly.
Share GoZen Content.Ai
I've sent an email. The chat is not live it's a bot and when I get a response from Praveen it's not helpful and does not resolve the issue. I'm using another platform to send. It's really disappointing I have not been able to use your platform for months. I get promised that issues are resolved but they are not.
To assist you further, could you please share your email address? This will help me check the status and resolve the issue quickly.
we’ll prioritize resolving this issue immediately.
Q: Can I buy another code at a later date, and upgrade to the corresponding package?
If yes, how do we go about doing this?
Aishwarya_GoZen
Nov 30, 2024A: Hi, You can’t buy another code. Upgrades are only available directly through AppSumo.
Share GoZen Content.Ai
Q: Dont show the right search volume for austria
Does this work now correct?
Share GoZen Content.Ai
Q: Do you support your product?
I purchased and was asked to request a refund from Appsumo and purchase directly from GoZen. I've been dealing with customer support for months but we cannot send emails at the time we need them to go out. I asked for a refund and now nothing. I'm writing this because I want people to be aware of this scam. Do not refund from Appsumo and purchase directly from GoZen.
Aishwarya_GoZen
Nov 1, 2024A: Hi, We’re here to fully support our customers and resolve any issues. Please reach out to our support team again, and we’ll prioritize your issue to ensure you get the assistance you need. Thanks!
Share GoZen Content.Ai
Thank you I have reached out to customer support and will post here if they respond and provide a refund as promised.
I was promised a refund if our emails were not being sent. They are not being sent and now the refund is declined. I would caution everyone to stay away from GoZen
Could you please share your email address?
rockybiasi@gmail.com
Q: Is the Keyword research comparable to SEMRush? Is it possible to set the tone of the content? Human, informal etc?
Aishwarya_GoZen
Oct 21, 2024A: Hi,
1. Yes, the keyword research feature is comparable to SEMRush.
2. Yes, you can set the tone of the content — this feature is already available.
Share GoZen Content.Ai