4.7
Taco ratings
Insighto.ai - AI Chatbot & Voice Agents has received positive feedback for its impressive features, user-friendly interface, and responsive support. Some users have noted minor issues with the platform, but overall, the positive feedback outweighs the drawbacks. With a 4.8 overall rating and 63 total reviews, it's a solid buy, especially with the 60-day money-back guarantee.
AI-powered summary of customer reviews
Verified purchaser
Total Rip Off
This product seems good, but it is a total rip off. I bought the software program with a lifetime license for about $1,000 USD. Then, they refused to provide any customer support, unless I upgraded and paid them $499/month. It is a total scam. I emailed them at least 20 times asking for help and each time their response time was about 1-2 weeks via email. Then the repeatedly told me that they provided no customer support to AppSumo purchases and I must use their published instructions for installation and operation. I complained that their instruction documents were inaccurate and under developed. Their instructional documents were outdated (the instructions told you to press buttons that were no longer in existence -- the instructions were from older, outdated versions of the program). The instructions were often incorrect, written in broken English, and flat out wrong. I complained so much that they finally told me that they would provide me with some installation support to install the program, but only if I paid them $500. Absolutely terrible experience. Total Rip off. My experience has been so bad that I don't know if I will ever use AppSumo again.
TanmayAgrawal
Apr 16, 2025Dear Appsumo User,
We're truly sorry to hear that your experience with our platform did not meet expectations. We value all feedback — even critical — as it helps us identify gaps and improve.
We’d like to take a moment to share some context:
Over the past six months, our team has provided you with three one-on-one demo sessions to guide you through the platform setup and address your queries in...
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Verified purchaser
Impressive combination of performance, reliability, integration and support.
This is the ai communication platform for agencies with demanding, innovation minded clients. It gives us many opportunities to offer inbound and outbound phone calls handled by ai. On top of that also ai driven communication via live chat, web calling, SMS, Whatsapp, Instagram and Facebook Messenger. It is not limited to these platforms, with API it can work with any CRM or other external tool (we did not try custom API based solutions yet).
Insighto has all that is needed to revolutionize how our clients engage with their customers. It enables us to outperform competitors. There is a learning curve to connect phone number with Twilio or Plivo but once the setup is done it offers a stable communication solution.
The Insighto support team helps where needed. With a healthy focus on development, new opportunities are rolled out. Take a look at their Discord channel to learn more.
LTD is nice to have but also with a subscription I would be confident to have found a partner that opens up healthy mutual benefits.
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Verified purchaser
Refund Request After Lack of Support
I'm reviewing this after requesting a full refund. From the reviews, it seems like a good SaaS. I usually get the highest tier to support developers, but after investigating to see if there was any support given for set up...the best course of action was punching the refund button on all my codes. Several attempts at reaching out to support were made, but getting no reply after a month, I couldn't justify investing in this. I did get an email from them a few days ago, which is why I remembered to give them a review. Their email read ""We noticed that the AppSumo codes you purchased for Insighto.ai have been returned by you and refunded by AppSumo. If you wish to continue using Insighto.ai, we request you kindly upgrade to the suitable plan as per your use." Either donate to them or investigate before you invest!
TanmayAgrawal
Apr 16, 2025Dear Appsumo User,
Thank you for taking the time to share your experience — we're genuinely sorry to hear that things didn’t go as expected.
First and foremost, we sincerely apologize for the delay in our response. This is not the experience we aim to provide, and we understand how frustrating it can be to feel unheard — especially when you're proactively trying to get support. A few unforeseen...
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Verified purchaser
A Game-Changing AI Chatbot & Voice Agent Platform That Exceeds Expectations!
Insighto.ai - AI Chatbot & Voice Agents has absolutely amazed me with its capabilities! I've tried many different chatbot solutions, but this service stands head and shoulders above the rest.
First of all, the platform is incredibly user-friendly and well thought-out. The built-in integration features with services like Twilio allow for quick and painless setup of all necessary functions. The ability to create a chatbot without writing a single line of code is nothing short of a miracle! In just a few minutes, I was able to set up a fully functioning chatbot for my website.
But the most impressive feature is the voice interaction capability. Insighto.ai not only supports text chats but can also answer calls and even handle voice requests! This is just incredible, especially for small businesses that need to optimize their customer service.
I also want to give a special shout-out to the amazing customer support. The team responds very quickly and is always ready to help. I’ve encountered a few minor issues, but they were resolved within minutes thanks to the prompt assistance from the Insighto.ai team.
I also really enjoyed the Discord community, where users can share their experiences and get answers to questions from others.
If you're looking for an advanced and user-friendly solution for creating AI chatbots and voice agents, then Insighto.ai is exactly what you need. Thanks to them, my business has grown significantly, and I don't regret my choice one bit.
All in all, I’m confident that Insighto.ai is a revolutionary solution that deserves the highest praise!
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Verified purchaser
PRO tool
I love when the tools have solid bases, and you can tell insighto does. Good UX, flexible with integrations, amazing support and well documented.
The integration with twilio was super easy, the bot answers were perfect and without too much latency. Connecting things inside the platform is super easy too.
Of course they will have some bugs and problems, but at this stage is normal. The discord community is there to help you.
They are professionals and know what they are doing. I was lucky to be able to get the agency, but at least you should get a Tier 4. Please don't miss it. 5 tacos or more
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