Lapsula Questions

Showing 1 - 20 of 89 questions

Q: Can i use it in spanish?

Hello, all my customers are in Mexico.
So i would like to know if i can use it in spanish.

Another thing, i just read, when could we turn off the mandatory email?

Please let me know

Thank you

yoquilMar 31, 2025
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Founder Team
xvelasqu

xvelasqu

Apr 1, 2025

A: Hello! 👋

Yes, the app is also available in Spanish.

Regarding email notifications, we don't offer the option to disable them for bookings made through the public page. This is our primary method for sending updates to individuals who make reservations. Please note that when creating a booking manually, an email address is not required.

Thank you for your questions! 😄

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Q: Payment Question

Is it possible to collect a debit card and credit card on the front end of a customer and not charge them right then and there. Can you charge them after the service has been completed?

RENEWRENEWPLUSMar 31, 2025
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Founder Team
114612189174713444541

114612189174713444541

Mar 31, 2025

A: No, this is not possible at the moment :(

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Q: Client Dashboard to Log in into?

We've noticed that it's said cancellation and rescheduling can happen. Is this done through a client dashboard our customers can log into to make these adjustments?

RENEWRENEWPLUSMar 31, 2025
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Founder Team
114612189174713444541

114612189174713444541

Mar 31, 2025

A: Hi!
Yes, when a booking is made, Lapsula sends an email to the customer with a link to make changes to it.
You can control the behaviour in Settings

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Q: Have the option to switch-off Email or make it optional

The booking form appear on website look simple and so easy for customer to make an appointment, but get turn-off by some customer for the mandatory email because they usually prefer to be contacted through mobile phone for reminder or update from shop owner.

Am wondering, is it possible to have an option to switch-off email or make the email input optional, so that booking can go through without filling the email

bf263d6faa0545ee811190c26afe29fePLUSMar 27, 2025
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Founder Team
114612189174713444541

114612189174713444541

Mar 31, 2025

A: Hi!
We will consider this, thank you for your feedback!

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Q: support email address?

I have encounter some problem regarding invitation to an email which already got an account with Lapsula, when they click the Join link in their mailbox and login, their dashboard doesn't have any section to manage my account dashboard.

Using the chatbox in your website and given my email address, doesn't got any respond for few days. So, am quite afraid to continue your service with my lifetime account, and may not want to introduce customer that want to manage their own to your monthly/yearly subscription.

bf263d6faa0545ee811190c26afe29fePLUSMar 22, 2025
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Founder Team
114612189174713444541

114612189174713444541

Mar 23, 2025

A: Hi!
Sorry, we are a very small team and half is away at the moment, in a week we will be at our full capacity again. Your chat was missed :(
I just sent you an email so we can solve the issue 👍

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