Q: Why is the reduced branding so huge?

Hi, I purchased the lifetime plan to have a reduced branding in the emails, and the branding is actually bigger that the email content, is enormous. I thought it would be reduced. I'm very disappointed.

mandy563Jan 15, 2025
Founder Team
David_AppSumoOriginals

David_AppSumoOriginals

Jan 15, 2025

A: Hey, mandy563!

That sounds... weird. That absolutely shouldn't be the case, and it may be either a bug or the way an off-brand inbox provider handles the branding. The branding has always been minimal and relatively small, and this definitely catches our attention. You can email support@sendfox.com with screenshots and details and it would really help us see what's going on here, as this is the first we're hearing this type of issue.

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Edited: Jan 16, 2025

Thank you so much, customer support fixed it. Now it looks as it should and beautiful!