Hi, I just want to confirm how the agency level works, I've bought 1 code, should I just buy 4 more and I'll get the agency level software? Can you please explain how that works? Thanks!
A: Hello! Yes, 5 codes gets you White Label agency, so you can swap out the logo, colors, fonts, etc. to match your identity. You will be provided with 5 workspaces to serve clients (1 client workspace per code).
A: Hello! TikTok is a bit strange in that they will not allow developers to pass them video URLs that are not from the domain of the developer itself. So for us, it would have to use the Sociamonials domain. Since our CSV system only passes along the video file URLs that you provide in the CSV, it fails. That is why when you directly upload a video to our Publisher, you can post it to TikTok,...
I am wondering if you are continuing to develop the app? I looked at your roadmap and items there that were approved in 2019 are still not completed. Also, your support (which was better before) is now terrible. I asked a question in the app, got no reply. Asked again and was asked "how can I help you?". I literally had to tell Prakesh to read the message! Even then, he just told me what I already knew (and had pasted) without adding any helpful detail. What's happening?
A: Hello! Yes. We have more developers than ever and never stop improving the app and adding features. The roadmap is used for guidance, but some things must take priority. Our Viral Sweepstakes feature is core to our business and it needed a massive update. We rebuilt it over the past 12 months or more and now it is the best on the planet. Now we are hard at work on an Inbox. Smaller items get...
Thanks for your reply to dino. Me too quite surprised that you didnt address my issue at all. An issue I reported to your support remains unresolved (even after he said he will ask you about it days ago). Whilst some issues may top others, I am sure that customer support and how a business looks to its customers must always come first. Please update the roadmap so people know where you are headed.
Q: Can I publish on Google My Business?
Hi,
Can I publish on Google My Business?
Craig_Sociamonials
Jan 17, 2025A: Absolutely!
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Q: Agency Level
Hi, I just want to confirm how the agency level works, I've bought 1 code, should I just buy 4 more and I'll get the agency level software? Can you please explain how that works? Thanks!
Craig_Sociamonials
Jan 17, 2025A: Hello! Yes, 5 codes gets you White Label agency, so you can swap out the logo, colors, fonts, etc. to match your identity. You will be provided with 5 workspaces to serve clients (1 client workspace per code).
Share Sociamonials
Q: Can I publish on Google My Business?
Hi,
Can I publish on Google My Business?
Thanks,
Roy
Craig_Sociamonials
Jan 16, 2025A: Hi Roy!
Yes. We fully support Google Business Profile, all of your locations will be added as separate social profiles that you can post to.
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Q: CSV scheduling for TikTok is not available?
When I try to upload my CSV to TikTok, I cannot select TikTok as a platform. Is it even an option?
P.S. your support is not available.
Craig_Sociamonials
Jan 16, 2025A: Hello! TikTok is a bit strange in that they will not allow developers to pass them video URLs that are not from the domain of the developer itself. So for us, it would have to use the Sociamonials domain. Since our CSV system only passes along the video file URLs that you provide in the CSV, it fails. That is why when you directly upload a video to our Publisher, you can post it to TikTok,...
Share Sociamonials
Q: Continuing to develop?
Hi Craig,
I am wondering if you are continuing to develop the app? I looked at your roadmap and items there that were approved in 2019 are still not completed. Also, your support (which was better before) is now terrible. I asked a question in the app, got no reply. Asked again and was asked "how can I help you?". I literally had to tell Prakesh to read the message! Even then, he just told me what I already knew (and had pasted) without adding any helpful detail. What's happening?
All the best!
Craig_Sociamonials
Jan 16, 2025A: Hello! Yes. We have more developers than ever and never stop improving the app and adding features. The roadmap is used for guidance, but some things must take priority. Our Viral Sweepstakes feature is core to our business and it needed a massive update. We rebuilt it over the past 12 months or more and now it is the best on the planet. Now we are hard at work on an Inbox. Smaller items get...
Share Sociamonials
Thanks for your reply to dino. Me too quite surprised that you didnt address my issue at all. An issue I reported to your support remains unresolved (even after he said he will ask you about it days ago). Whilst some issues may top others, I am sure that customer support and how a business looks to its customers must always come first. Please update the roadmap so people know where you are headed.
Sorry, must have slipped past me. Go back to live chat and follow up because they don't just leave things unanswered.