Hello, I loved your product using it sine I bought it and it has made things really easy for me. Specially I loved the tracking option. But I was wondering if it is possible to get the instagram tracking. I would really use that including the insta stories. I would love to see this feature on your product. Please let me know if this is possible or already on your roadmap.
A: Hello, thanks so much for your comment. Yes, we are going to support Story videos in the next big update if we can. For download all videos from Instagram and track it, I will share this feature to our team for consideration. This is good and I believe we will do it if we can. Thank you so much.
A: Hello, thanks for your question. When you add the video link, you will see a popop, where you can tick the option thumbnail to get the image. Let me know if you have any more questions. Thanks!
A: Yes, you can choose to download 10 videos at one time once you set it in the settings. It will be download 10 video at the same time. In addtion, you can add 50 video urls at one time or download unlimited videos by entering a playlist or channel URL directly. Let me know more about your needs and I will share the best tutorials. Thanks!
Q: Instagram tracking
Hello, I loved your product using it sine I bought it and it has made things really easy for me.
Specially I loved the tracking option. But I was wondering if it is possible to get the instagram tracking. I would really use that including the insta stories.
I would love to see this feature on your product.
Please let me know if this is possible or already on your roadmap.
Support_SurFastVideoDownloader
Feb 20, 2025A: Hello, thanks so much for your comment. Yes, we are going to support Story videos in the next big update if we can. For download all videos from Instagram and track it, I will share this feature to our team for consideration. This is good and I believe we will do it if we can. Thank you so much.
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Q: 請問購買後，如何下載軟體？網路出現無法激活？
請問購買後，如何下載軟體？網路出現無法激活？
Support_SurFastVideoDownloader
Feb 19, 2025A: 您好。請通過郵件將您的激活碼發送給我們，我們會查詢一下。我們的郵箱：support@nablamind.com。請問您是否有使用VPN服務？如有，請關閉後嘗試激活。另外，也可嘗試重啟電腦和切換網絡。
激活步驟：https://www.nablamind.com/thankyou
謝謝，期待您的反饋和郵件
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Q: screen frozen
I have entered my code to do the upgrade, but the screen remains frozen with the word 'loading'. Can you help me
Support_SurFastVideoDownloader
Feb 18, 2025A: Hello, i have replyed to your email and we will help you get this solved. Please don't worry. Thanks!
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Q: Thumbnail download
Hi, I have a question, I'm downloading videos, but how can i download the thumbnail also? I don't see an option to do so. thank you!
Support_SurFastVideoDownloader
Feb 17, 2025A: Hello, thanks for your question. When you add the video link, you will see a popop, where you can tick the option thumbnail to get the image. Let me know if you have any more questions. Thanks!
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Q: Bulk downloading?
Is it possible to select and download 10 videos from YouTube simultaneously, allowing for bulk downloading?
Support_SurFastVideoDownloader
Feb 17, 2025A: Yes, you can choose to download 10 videos at one time once you set it in the settings. It will be download 10 video at the same time. In addtion, you can add 50 video urls at one time or download unlimited videos by entering a playlist or channel URL directly. Let me know more about your needs and I will share the best tutorials. Thanks!
Share SurFast Video Downloader