Tym Questions

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Q: about integration

hi

i would like to know more about follow integration , what can i use them for ?
as a whatsapp and telegram user,not sure what are they for.thanks reply in advance.
Slack integration
Jira integration
Confluence integration
Discord integration

d625846d7c2245f586ea028867668479PLUSFeb 28, 2025
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Q: hi

can you reply email ?

d625846d7c2245f586ea028867668479PLUSFeb 17, 2025
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Founder Team
TYM_team

TYM_team

Feb 17, 2025

A: Hello, If i have not responded to a specific email would you mind sending it again to info@tymbot.io?

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Q: For correcting wrong answers

You can train the chatbot if it doesn't give the right answer, but can you pinpoint the mistake and fix it? Or do you have to review and correct all the data you trained?

101882005847274383787Feb 16, 2025
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Founder Team
TYM_team

TYM_team

Feb 17, 2025

A: With Tym it responds based on the data you give it. We do not have a feature to mark a specific query as right or wrong, its all based on the data. If you are seeing any issues or have questions feel free to reach out to us at info@tymbot.io and we might be able to assist further.

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Q: how can I communicate with customers during my office hours?

Hello, I'm impressed with the Tym chatbot, however, I require a few additional features.
The AI response system is effective, but how can I communicate with customers during my office hours? For example, from 9 to 5, there will be live human chat support, and outside of office hours, the AI chatbot will be available.

Have you thought about setting up custom domains for each chatbot create on the roadmap?

Is it acceptable for users to provide their personal email for a whitelabel services plan?eg. whitelabel by custom domain email

d625846d7c2245f586ea028867668479PLUSEdited Feb 13, 2025
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Founder Team
TYM_team

TYM_team

Feb 13, 2025

A: We do not have anything like this in the roadmap and unfortunately i do not think this would be very feasible for us.

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Q: A few details

1. So the results will only be pulled from the information I give it, kinda like NotebookLM?
2. Can I embed the bot on a page instead of a pop up?
3. Can it look more like an AI with a prompt form as apposed to a chat bot?

jason0099PLUSFeb 12, 2025
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Founder Team
TYM_team

TYM_team

Feb 12, 2025

A: 1: Yes, it should only pull from what you give it. However, there is a checkbox in the chatbot config that would let you allow it to go outside its Knowledge for answers. But you have to turn that option on for each chatbot.
2 & 3: Right now our website integration is the chatbot widget. We also have the playground feature when you are logged into tymbot.io that lets you use it like you would...

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