No worries, all sorted quickly by support with a password reset. Should have tried that to start with. My fault.
Q: What happens if I change the admin user's role to team member in the settings?
I found out the hard way. Don't do it! You won't be able to log in again until you reset your password and then the admin user will lose basically all of its privileges. I need help! This shouldn't be possible or the admin user to do to themselves or it should not be listed in the user settings.
Thank you for reporting this bug. We are fixing it to prevent it from affecting other users. We apologize for the inconvenience. If you need help right away, please use the live chat feature on the platform or website.
Thank you Marcus. I'm back in action now. You and Steve have been very responsive and helpful!
Q: Upgrade Tier Question from early supporter (viewWorks)
Hi ViewFi team, I am an early supporter (viewWorks). My account was converted to ViewFi T1. How can I upgrade to T2 if I don't have a 'change plan' button in my AppSumo?
A: Hi there. Thank you for your continued support. If you were to purchase a plan 1 and message support, we will then upgrade you to T2 to consider your previous purchase. Thank you
I would like to use this app as a replacement for RafflePress. Here are my requirements: - The tasks can be optional; for example, it should not be mandatory to watch the full video. - Participants should be asked to complete additional tasks, such as commenting on a specific video or post. - Rewards should only be given to verified business emails.
A: Hi there, - sounds great. Let me break down the answers to what is possible with ViewFi: - Yep - our social tasks are optional and not forced on users to actually do. E.g. "follow our Facebook - clicks the user to the page, but they dont have to follow to continue with the reward. - We dont have a means to validate business emails - however you can add this term to the terms section. If you...
Note - this is an interesting feature and we should look to add business address email verification as I am sure many of our other users will benefit from it.
Q: Non AppSumo Plus Members?
I see this (return) is only available to AppSumo Plus members.
Is this offer switching to “available to all” after?
Q: Getting 'user not yet confirmed' error
Have reached out to support via the chat widget on website and no response for several days.
Also your support page link: http://support@viewfi.io/
returns error: Application error: a client-side exception has occurred (see the browser console for more information).
Please advise how to resolve.
Chris_ViewFi
Nov 20, 2024A: Hey there,
Thats strange as we have responded to all our chat widget support messages. Sorry if you did not get the message.
For support, that should be an email - not a link - so support@viewfi.io. (we will get it fixed)
Please do email us with your email or chat on the widget and we will sort out the issue ASAP for you.
Apologies for any inconvenience.
Share ViewFi
No worries, all sorted quickly by support with a password reset. Should have tried that to start with. My fault.
Q: What happens if I change the admin user's role to team member in the settings?
I found out the hard way. Don't do it! You won't be able to log in again until you reset your password and then the admin user will lose basically all of its privileges. I need help! This shouldn't be possible or the admin user to do to themselves or it should not be listed in the user settings.
Marcus_Viewfi
Nov 20, 2024A: Hey there!
Thank you for reporting this bug. We are fixing it to prevent it from affecting other users. We apologize for the inconvenience. If you need help right away, please use the live chat feature on the platform or website.
Best.
Share ViewFi
Verified purchaser
Thank you Marcus. I'm back in action now. You and Steve have been very responsive and helpful!
Q: Upgrade Tier Question from early supporter (viewWorks)
Hi ViewFi team, I am an early supporter (viewWorks). My account was converted to ViewFi T1. How can I upgrade to T2 if I don't have a 'change plan' button in my AppSumo?
Chris_ViewFi
Nov 19, 2024A: Hi there. Thank you for your continued support. If you were to purchase a plan 1 and message support, we will then upgrade you to T2 to consider your previous purchase. Thank you
Share ViewFi
Q: Three questions before I make a purchase
I would like to use this app as a replacement for RafflePress. Here are my requirements:
- The tasks can be optional; for example, it should not be mandatory to watch the full video.
- Participants should be asked to complete additional tasks, such as commenting on a specific video or post.
- Rewards should only be given to verified business emails.
Is this possible?
Chris_ViewFi
Nov 19, 2024A: Hi there, - sounds great. Let me break down the answers to what is possible with ViewFi:
- Yep - our social tasks are optional and not forced on users to actually do. E.g. "follow our Facebook - clicks the user to the page, but they dont have to follow to continue with the reward.
- We dont have a means to validate business emails - however you can add this term to the terms section. If you...
Share ViewFi
Note - this is an interesting feature and we should look to add business address email verification as I am sure many of our other users will benefit from it.
Q: Non AppSumo Plus Members?
I see this (return) is only available to AppSumo Plus members.
Is this offer switching to “available to all” after?
Thanks
Chris_ViewFi
Nov 19, 2024A: Yes it will be in a few days. Thank you for your question
Share ViewFi