Q: Original Crello features vs. new VistaCreate offer
I purchased the original Crello deal on AppSumo and was pleased VistaCreate honored the lifetime deaal when they acquired it. Not that VistaCreate has their own offer, are there features of this deal that are not included with the original Crello package? (In other words, is there a benefit to buying this offer if a person already has the Crello deal?)
The API is not included in this offer; it is a separate program. If you’re interested in using the API, please follow this link https://create.vista.com/pro/api/#open-modal-api in order to fill out the form.
Let us know if there's anything else that we can do for you.
I added a team member from desktop. Even she approved the invitation, she can not use the pro features on her android. It still says she is on a starter plan. How to solve this?
Please be advised that team account feature are only available on the VistaCreate website and cannot be accessed through the mobile app (iOS or Android). To use the Pro features, your team member will need to log in via the VistaCreate website: https://create.vista.com/login/.
Okay but if she logs in via a website somehow, could she use her Android to use the pro features? No need for team features, just the pro features is enough for her.
Thank you for your question! If her personal account is on the Starter plan, she won't be able to access Pro features, as these are only available through the team account she was added to. She will need to log in via the PC website to access the team account and use the Pro features. Once logged in through the website, she can then access the Pro features linked to the team only.
Q: Your Future & integrations for e.g. Twitter & YT
I am an original Crello User and already back then Twitter integration was "promised". I wonder how VistaCreate actually plans to evolve without going with the trend (see e.g. CapCut) or did I miss something? Please share a reliable / measurable timeline and commitment and refrain from "we got great plans for the future" or "its already on our roadmap" kind of responses.
A: Hello, and thank you for your feedback and for being a loyal user.
We understand your interest in future integrations, especially with platforms like Twitter and YouTube. Currently, we offer integration with Instagram, Facebook, and Pinterest for direct sharing, and we are focused on delivering exciting new features, including the AI image generator, which will soon be available for all Pro...
I just bought this tool and I am surprised that the resources are low resolution. For example, I choose a Full HD video layout and choose videos that are supposed to be in 4k, but they are added as 342px resolution. If I want to download them, the same thing, they are downloaded at very low quality. This is not usable. Please tell me what I am doing wrong or where I should look or fix this, because if so, this is not interesting for me and I should refund. Thank you very much.
If you're using images or videos you've uploaded, VistaCreate compresses them after upload to keep things running smoothly on the artboard. However, once you download your design, it should match the resolution of your original file.
Please ensure your original video is of high quality (e.g., 4K or HD) before uploading. If the video resolution still...
Q: Original Crello features vs. new VistaCreate offer
I purchased the original Crello deal on AppSumo and was pleased VistaCreate honored the lifetime deaal when they acquired it. Not that VistaCreate has their own offer, are there features of this deal that are not included with the original Crello package? (In other words, is there a benefit to buying this offer if a person already has the Crello deal?)
Share VistaCreate
Q: Is the API included in this offer, and if so, how can I use it?
jessica.ledbetter
Jan 16, 2025A: Hello, and thank you for your question!
The API is not included in this offer; it is a separate program. If you’re interested in using the API, please follow this link https://create.vista.com/pro/api/#open-modal-api in order to fill out the form.
Let us know if there's anything else that we can do for you.
Share VistaCreate
Q: Team member added, but...
I added a team member from desktop. Even she approved the invitation, she can not use the pro features on her android. It still says she is on a starter plan. How to solve this?
jessica.ledbetter
Jan 16, 2025A: Hello, and thank you for reaching out.
Please be advised that team account feature are only available on the VistaCreate website and cannot be accessed through the mobile app (iOS or Android). To use the Pro features, your team member will need to log in via the VistaCreate website: https://create.vista.com/login/.
Let us know if you need any further assistance!
Share VistaCreate
Verified purchaser
Okay but if she logs in via a website somehow, could she use her Android to use the pro features? No need for team features, just the pro features is enough for her.
Thank you for your question! If her personal account is on the Starter plan, she won't be able to access Pro features, as these are only available through the team account she was added to. She will need to log in via the PC website to access the team account and use the Pro features. Once logged in through the website, she can then access the Pro features linked to the team only.
Q: Your Future & integrations for e.g. Twitter & YT
I am an original Crello User and already back then Twitter integration was "promised".
I wonder how VistaCreate actually plans to evolve without going with the trend (see e.g. CapCut) or did I miss something? Please share a reliable / measurable timeline and commitment and refrain from "we got great plans for the future" or "its already on our roadmap" kind of responses.
jessica.ledbetter
Jan 17, 2025A: Hello, and thank you for your feedback and for being a loyal user.
We understand your interest in future integrations, especially with platforms like Twitter and YouTube. Currently, we offer integration with Instagram, Facebook, and Pinterest for direct sharing, and we are focused on delivering exciting new features, including the AI image generator, which will soon be available for all Pro...
Share VistaCreate
Q: Low resolution of the resources
I just bought this tool and I am surprised that the resources are low resolution. For example, I choose a Full HD video layout and choose videos that are supposed to be in 4k, but they are added as 342px resolution. If I want to download them, the same thing, they are downloaded at very low quality. This is not usable. Please tell me what I am doing wrong or where I should look or fix this, because if so, this is not interesting for me and I should refund. Thank you very much.
jessica.ledbetter
Jan 16, 2025A: Hello, and thank you for your question!
If you're using images or videos you've uploaded, VistaCreate compresses them after upload to keep things running smoothly on the artboard. However, once you download your design, it should match the resolution of your original file.
Please ensure your original video is of high quality (e.g., 4K or HD) before uploading. If the video resolution still...
Share VistaCreate