A: Hey there! Please copy your prompt and paste it into the Image and Infographic section from the side menu—that should work. The direct link in the Content Hub is currently experiencing an issue, but our team is on it. Let us know if you need any more help!
Thanks for the suggestion! We'll add those to the page
Q: How long does it take to conduct research?
Today I attempted to conduct a Deep Research on the topic through your research agent. The search was initiated 3 hours ago, but there are still no results. How long does it take to conduct research?
A: Deep Research usually takes just a few seconds. However, due to high traffic right now, some features may be slower than usual. We're working to fix this as soon as possible. Thanks for your patience!
Thanks for your patience! Our services are back up now, and you can try using the research agent again. Let us know if you need any more help!
Q: I do not understand how your credit deduction system for image creation works.
Hello. I do not understand how your credit deduction system for image creation works. The website states that 1 image costs an average of 5 credits. My experience shows otherwise. I was unable to generate a single image due to the restriction on generating people. However, I was charged 12 credits for each non-generated image. In the end, I lost 36 credits and received no result.
A: Hi there, thank you for reaching out. We’ve identified the issue and are working on fixing it. To help restore your credits, could you please send your signup email and AppSumo invoice to jay@wordwriter.co? We apologize for the inconvenience and will make sure your credits are restored to the full amount.
Q: I encountered the issue that generating images with people is not available
Hello. I purchased 1 code to verify if the platform suits my needs. I encountered the issue that generating images with people is not available and it displays the message: "No images were generated. Please try again adjusting controls, safety or prompt." In the generation settings, it is impossible to remove the filter that prohibits generating images of people, which is set by default to "dont_allow." This restriction significantly reduces the usefulness of image generation. Does this restriction apply at all levels?
A: Thanks for reaching out! We’re currently experiencing high demand, which is causing some delays and issues with certain features, including image generation. We're working to restore full service as soon as possible. Could you please send your signup email and AppSumo invoice to jay@wordwriter.co? We’ll restore your credits to the full amount. We apologize for the inconvenience and appreciate your patience!
Q: Image Generation
I've been trying to generate images and info graphics from the content hub. All I get is an error that something went wrong.
Jay_support
Apr 2, 2025A: Hey there! Please copy your prompt and paste it into the Image and Infographic section from the side menu—that should work. The direct link in the Content Hub is currently experiencing an issue, but our team is on it. Let us know if you need any more help!
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Verified purchaser
I copied my prompt to the image creation and I was able to generate one image out of 5 attempts. None of the info graphic attempts worked.
Thanks for trying! I just tested it, and it worked for me. Please clear your cache and cookies, then try again.
For the infographic, follow these steps:
• Describe the topic for the infographic and select at least 3 images.
• Enter the infographic title and description.
• Set the decorative image to zero.
• Generate your infographic.
Q: Is Wordwriter GDPR compliant?
Hello, I have purchased the Tier 2 plan and wanted to know if Wordwriter is GDPR compliant and which large language models it has inbuilt?
Jay_support
Mar 24, 2025A: Thanks for your purchase! Yes, we are GDPR compliant. Wordwriter is built using Gemini and Sonnet 3.7.
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Verified purchaser
Great thanks, could you add GDPR and AI in the feature list of Appsumo, this will help other users with the purchase and resolve the query.
Thanks for the suggestion! We'll add those to the page
Q: How long does it take to conduct research?
Today I attempted to conduct a Deep Research on the topic through your research agent. The search was initiated 3 hours ago, but there are still no results. How long does it take to conduct research?
Jay_support
Mar 24, 2025A: Deep Research usually takes just a few seconds. However, due to high traffic right now, some features may be slower than usual. We're working to fix this as soon as possible. Thanks for your patience!
Share WordWriter
Thanks for your patience! Our services are back up now, and you can try using the research agent again. Let us know if you need any more help!
Q: I do not understand how your credit deduction system for image creation works.
Hello. I do not understand how your credit deduction system for image creation works. The website states that 1 image costs an average of 5 credits. My experience shows otherwise. I was unable to generate a single image due to the restriction on generating people. However, I was charged 12 credits for each non-generated image. In the end, I lost 36 credits and received no result.
Jay_support
Mar 24, 2025A: Hi there, thank you for reaching out. We’ve identified the issue and are working on fixing it. To help restore your credits, could you please send your signup email and AppSumo invoice to jay@wordwriter.co?
We apologize for the inconvenience and will make sure your credits are restored to the full amount.
Share WordWriter
Q: I encountered the issue that generating images with people is not available
Hello. I purchased 1 code to verify if the platform suits my needs. I encountered the issue that generating images with people is not available and it displays the message: "No images were generated. Please try again adjusting controls, safety or prompt." In the generation settings, it is impossible to remove the filter that prohibits generating images of people, which is set by default to "dont_allow." This restriction significantly reduces the usefulness of image generation. Does this restriction apply at all levels?
Jay_support
Edited Mar 24, 2025A: Thanks for reaching out! We’re currently experiencing high demand, which is causing some delays and issues with certain features, including image generation. We're working to restore full service as soon as possible. Could you please send your signup email and AppSumo invoice to jay@wordwriter.co? We’ll restore your credits to the full amount. We apologize for the inconvenience and appreciate your patience!
Share WordWriter
I repeated my request in an email to jay@wordwriter.co. But I still didn't understand from your response: can you generate images with people?
Yes, you can create images with people