Hi, some questions: 1. How much storage limit is per tier? 2. Can we add (embed) a video on product page? I can not find any example? 3. Where is your knowledgebase page? We can not find any from your webiste? 4. Can we do multiple one-click upsell, downsell funnel (similar to ClickFunnels)? For example: After they paid for the main offer --> Take them to upsell page with 1 click purchase button --> They say NO, then take them to downsell --> They say YES, then show 1 more last upsell. Can we do that?
Sell subscription/SaaS products I'm totally loving the features for selling digital products and the ability to generate license keys that customers will need to activate their product. I'm not sure if the API validation will work on my end, so I may need to activate products manually. Will I be able to track customers and the license keys issued to them so that if they're refunded, I can easily identify them and deactivate them from using the product? How best to accomplish this with ease; activation and deactivation as needed?
Q: Nice platform, but a few questions about plan features, etc.
First of all, the 5-star reviews on your site don't appear legit. For example, you show 5-stars on TrustPilot, but only actually have a 3.7 overall rating and one 5-star review that was posted back in September of this year.
In-built affiliate/referral system It appears this system will only allowed for inviting affiliates via email. I didn't see feature for creating affiliate/referral links, which would be much easier and a "best practices" approach to sell through affiliates at scale, and not be inviting them through individual emails. Did I miss something here? This feature would otherwise be cumbersome to use.
White-labeling/Custom domain Just curious to know, what is the additional cost to completely remove the "Powered by Zylvie" from everywhere?
1. We'll update our TrustPilot badge, but I disagree with your insinuations of deceptiveness and dishonesty, because the way TrustPilot calculates stars is dubious to begin with. Literally by your own admission we have 1 review there and it's 5 stars. If it were Yelp, Google, G2, Capterra, etc. etc., it would have been 5 stars, because that's the industrial standard.
Hey, Jay! Don't take offense to my comments about the reviews thing. It was just something that jumped out at me and it was not purposely intended to say or insinuate that there's deceptiveness or dishonesty in your deal :-). I totally hear you regarding your other points. We're here to support you and take the journey with you. I do think that the platform is still worth the buy.
All good, just need to clarify a few things, it's not that we want to nickel-and-dime our users, but certain things are the way they are for a reason, and often an important reason.
We like to go above and beyond to serve our customers, the only exception really is when our own survival/sustainability is at stake.
Also, I was hoping that the referrals feature would allow me to pay "referrers" or affiliates only after a certain period has elapsed; e.g., 14 days, etc. In this way, I'm not paying them for sales that had to be refunded.
We actually have a 30-day due period for affiliates, meaning just because a commission is "earned" doesn't mean it's immediately "due."
We follow the industrial standard here (e.g. guys like Rewardful, Partnero, etc.), because we understand not only will there inevitably be refunds but there might also be disputes, hence a buffer period is necessary.
-Jay
Q: I'm in Europe, want to charge in USD, getting error. Also - multiple currencies?
Hi I'm in Europe and I want to sell in USD. When I set up the products and went to verify the checkout, I got an error message (below). I use Stripe. I can't figure out how to fix it.
Also, how do we set up multiple currencies? Ideally region-based? Would that fix the issue?
Thank you. Otherwise, I'm really looking forward to using it! -- 500 Internal Server Error
Sorry, the server encountered the following error:
Request req_ZpQ3Toz6aevwJP: The currency provided (usd) is invalid for one or more payment method types on this PaymentIntent. The payment method type klarna only supports the following currencies: eur, dkk, gbp, nok, sek, czk, ron, pln, chf. Either correct the provided currency, or use a different PaymentIntent to accept this payment method type. Traceback: <traceback object at 0x7f4a201a5b80>
The error is caused by enabling Klarna for USD products.
As the error says:
"The payment method type klarna only supports the following currencies: eur, dkk, gbp, nok, sek, czk, ron, pln, chf."
USD isn't listed, so all you have to do is to go to your Settings > Preferences > Payment Methods > (disable) Klarna, Save Changes, and the error should go away.
Q: Storate Limit & Multiple Upsell/Downsell Funnel?
Hi, some questions:
1. How much storage limit is per tier?
2. Can we add (embed) a video on product page? I can not find any example?
3. Where is your knowledgebase page? We can not find any from your webiste?
4. Can we do multiple one-click upsell, downsell funnel (similar to ClickFunnels)? For example: After they paid for the main offer --> Take them to upsell page with 1 click purchase button --> They say NO, then take them to downsell --> They say YES, then show 1 more last upsell. Can we do that?
Jay_from_Zylvie
Dec 23, 2024A: Hi there,
1. 150 MB limit for file uploads for now, but there's no storage limit at this time.
But PLEASE let us know if you're going to upload a lot of stuff, we'll work with you to accommodate you, but we need to have prior notice.
Most of our users upload light files like PDFs and templates, we just need a little heads-up to monitor the performance of the server.
2. Yes, you can embed a...
Share Zylvie - High-Converting Cart Software
Q: Sell subscription/SaaS products
Sell subscription/SaaS products
I'm totally loving the features for selling digital products and the ability to generate license keys that customers will need to activate their product. I'm not sure if the API validation will work on my end, so I may need to activate products manually. Will I be able to track customers and the license keys issued to them so that if they're refunded, I can easily identify them and deactivate them from using the product? How best to accomplish this with ease; activation and deactivation as needed?
Jay_from_Zylvie
Dec 24, 2024A: Hi there,
All validation, checking of refund status, checking of redemption status, etc. is done via API at this moment.
We'll see if we can add a UI for this in the future.
With thanks,
Jay
Share Zylvie - High-Converting Cart Software
Q: Nice platform, but a few questions about plan features, etc.
First of all, the 5-star reviews on your site don't appear legit. For example, you show 5-stars on TrustPilot, but only actually have a 3.7 overall rating and one 5-star review that was posted back in September of this year.
In-built affiliate/referral system
It appears this system will only allowed for inviting affiliates via email. I didn't see feature for creating affiliate/referral links, which would be much easier and a "best practices" approach to sell through affiliates at scale, and not be inviting them through individual emails. Did I miss something here? This feature would otherwise be cumbersome to use.
White-labeling/Custom domain
Just curious to know, what is the additional cost to completely remove the "Powered by Zylvie" from everywhere?
Jay_from_Zylvie
Dec 23, 2024A: Hi there,
1. We'll update our TrustPilot badge, but I disagree with your insinuations of deceptiveness and dishonesty, because the way TrustPilot calculates stars is dubious to begin with. Literally by your own admission we have 1 review there and it's 5 stars. If it were Yelp, Google, G2, Capterra, etc. etc., it would have been 5 stars, because that's the industrial standard.
2. Our...
Share Zylvie - High-Converting Cart Software
Verified purchaser
Hey, Jay!
Don't take offense to my comments about the reviews thing. It was just something that jumped out at me and it was not purposely intended to say or insinuate that there's deceptiveness or dishonesty in your deal :-).
I totally hear you regarding your other points. We're here to support you and take the journey with you. I do think that the platform is still worth the buy.
Hi there,
All good, just need to clarify a few things, it's not that we want to nickel-and-dime our users, but certain things are the way they are for a reason, and often an important reason.
We like to go above and beyond to serve our customers, the only exception really is when our own survival/sustainability is at stake.
Thank you for your understanding!
With thanks,
Jay
Verified purchaser
Also, I was hoping that the referrals feature would allow me to pay "referrers" or affiliates only after a certain period has elapsed; e.g., 14 days, etc. In this way, I'm not paying them for sales that had to be refunded.
Hi there,
We actually have a 30-day due period for affiliates, meaning just because a commission is "earned" doesn't mean it's immediately "due."
We follow the industrial standard here (e.g. guys like Rewardful, Partnero, etc.), because we understand not only will there inevitably be refunds but there might also be disputes, hence a buffer period is necessary.
-Jay
Q: I'm in Europe, want to charge in USD, getting error. Also - multiple currencies?
Hi I'm in Europe and I want to sell in USD. When I set up the products and went to verify the checkout, I got an error message (below). I use Stripe.
I can't figure out how to fix it.
Also, how do we set up multiple currencies? Ideally region-based? Would that fix the issue?
Thank you. Otherwise, I'm really looking forward to using it!
--
500 Internal Server Error
Sorry, the server encountered the following error:
Request req_ZpQ3Toz6aevwJP: The currency provided (usd) is invalid for one or more payment method types on this PaymentIntent. The payment method type klarna only supports the following currencies: eur, dkk, gbp, nok, sek, czk, ron, pln, chf. Either correct the provided currency, or use a different PaymentIntent to accept this payment method type.
Traceback: <traceback object at 0x7f4a201a5b80>
Jay_from_Zylvie
Dec 19, 2024A: Hi Sarah,
The error is caused by enabling Klarna for USD products.
As the error says:
"The payment method type klarna only supports the following currencies: eur, dkk, gbp, nok, sek, czk, ron, pln, chf."
USD isn't listed, so all you have to do is to go to your Settings > Preferences > Payment Methods > (disable) Klarna, Save Changes, and the error should go away.
With thanks,
Jay
Share Zylvie - High-Converting Cart Software
Verified purchaser
Gotcha, thanks for your answer. Also, it would be really great to have multiple currencies - is that something on the road map?
Many other checkouts have multiple currency options, and can ID the relevant region - and propose the payment options for those regions.
I hope that's coming here - it would be awesome to see Zylvie really take off! Thanks!
Hi Sarah,
As discussed in email, yes, we're definitely studying the feasibility of multi-currency options during checkout.
Thank you for providing us with your candid feedback.
With thanks,
Jay
Q: Why are some options not available in all TIERs?
"localize your stores in multiple languages", "Bulk upload products, images, and files" and "Sell subscription products" only in Tier 5?
when your basic Hustler plan offers this on your site. This should also be the case for all TIERs. that would be logical.
Share Zylvie - High-Converting Cart Software