1) Is the target email or phone number used by the respective messaging app hidden from the user? Same with the email form, is the actual email hidden from the user? This may be a desirable feature for when a private/unlisted info is used to communicate with.
2) Can all the conversations be saved for a later overview and study of common questions/issues?
3) Could you please explain the concept of channels? The functionality and limits are not clear. It says:
✓ 21+ channels ✓ Unlimited widgets and channels
4) With unlimited widges, I presume it is possible to have unlimited Whatsapp widgets, or whatever other type of widget, one for each employee of the company? And, again, back to question number one that I started with, will all of the target private info (private email, private phone, etc.) be shielded from the website user?
Sorry, but it is not possible to monitor chats of groups and communities on WhatsApp. Using the Bit Social WhatsApp channel, you can only redirect your website users to your WhatsApp profile.
For more details, please check our documentation: https://bitapps.pro/docs/bit-assist/all-channels/whatsapp/
Q: Background Color
Hey Abdul,
This should be my next product from you. :)
Is it possible to customize the white background? (WhatsApp, Instagram and Co) I read something about a CSS box on your product page. Is that possible? Would your support also create the code for this if asked? I'm not very familiar with it.
Yes, it is possible to change the background of the channel using custom CSS. You can use the following CSS code to change the background: button.channel { background: red; }
You can add this to the Bit Assist custom CSS editor. To do this: Go to Widgets List > Your Widget > Three Dots > Edit > Customization then Scroll down and paste the code under Custom CSS.
Q: Can I scrap Whatsapp community members? And send message to them? Note: Talking about community not group.
Unfortunately, it is not possible to send messages directly from the Bit Assist widget to a user, group, or community. The widget functions as a link—when you click on the WhatsApp channel, it redirects you to the WhatsApp application or web version with the provided contact number.
For more details, please visit: https://bitapps.pro/docs/bit-assist/all-channels/whatsapp/
Q: Privacy, number of widgets, channels
1)
Is the target email or phone number used by the respective messaging app hidden from the user? Same with the email form, is the actual email hidden from the user? This may be a desirable feature for when a private/unlisted info is used to communicate with.
2)
Can all the conversations be saved for a later overview and study of common questions/issues?
3)
Could you please explain the concept of channels? The functionality and limits are not clear. It says:
✓ 21+ channels
✓ Unlimited widgets and channels
4)
With unlimited widges, I presume it is possible to have unlimited Whatsapp widgets, or whatever other type of widget, one for each employee of the company? And, again, back to question number one that I started with, will all of the target private info (private email, private phone, etc.) be shielded from the website user?
Share Bit Assist
Q: Can I monitor conversations?
Can I monitor chats in grups and communities in whatsapp and use webhooks to send to crm?
Share Bit Assist
Hello nodbek74,
Sorry, but it is not possible to monitor chats of groups and communities on WhatsApp. Using the Bit Social WhatsApp channel, you can only redirect your website users to your WhatsApp profile.
For more details, please check our documentation: https://bitapps.pro/docs/bit-assist/all-channels/whatsapp/
Q: Background Color
Hey Abdul,
This should be my next product from you. :)
Is it possible to customize the white background? (WhatsApp, Instagram and Co) I read something about a CSS box on your product page. Is that possible? Would your support also create the code for this if asked? I'm not very familiar with it.
Thank you and best regards
Ben
Share Bit Assist
Hello @BenitoBenthin,
Yes, it is possible to change the background of the channel using custom CSS. You can use the following CSS code to change the background:
button.channel {
background: red;
}
You can add this to the Bit Assist custom CSS editor. To do this: Go to Widgets List > Your Widget > Three Dots > Edit > Customization then Scroll down and paste the code under Custom CSS.
Q: Can I scrap Whatsapp community members? And send message to them? Note: Talking about community not group.
Share Bit Assist
Unfortunately, it is not possible to send messages directly from the Bit Assist widget to a user, group, or community. The widget functions as a link—when you click on the WhatsApp channel, it redirects you to the WhatsApp application or web version with the provided contact number.
For more details, please visit: https://bitapps.pro/docs/bit-assist/all-channels/whatsapp/
Q: Can I track click events?
Share Bit Assist
Yes, you can track click events via Google Analytics.
Please refer to the documentation link for setup instructions:
https://bitapps.pro/docs/bit-assist/settings/google-analytics/
Can I create only in GA4 "events" instead of setting up Google Tag Manager?