SuperOkay Reviews

SuperOkay est une plateforme qui possède un immense potentiel pour l'avenir, mais sa situation actuelle est délicate et difficile à gérer. Mon enthousiasme initial a rapidement été freiné par des problèmes qui affectent gravement l'expérience utilisateur.
Le problème majeur réside dans l'absence d’un service support réactif et fonctionnel. Pour une plateforme de cette nature, un tel manque est inacceptable, car les utilisateurs doivent pouvoir compter sur une assistance fiable face aux dysfonctionnements.

Points critiques :
1. Notifications manquantes : L'absence de notifications et une page d’historique vide empêchent les utilisateurs et leurs clients de rester informés des changements importants, compromettant ainsi la fluidité des interactions.
2. Problèmes d'accès pour les clients : L’obligation de générer manuellement des liens de connexion pour permettre à des clients d’accéder à leurs comptes est une procédure laborieuse qui entrave l’efficacité.

Recommandations pour l’amélioration :
• Priorité au support client : La mise en place d’un service d’assistance réactif est indispensable pour répondre aux attentes des utilisateurs et rétablir leur confiance dans la plateforme.
• Résolution des problèmes actuels : Il est impératif de corriger en priorité les fonctionnalités existantes, notamment les notifications et les emails de connexion, avant de chercher à développer de nouvelles options.
• Communication proactive : Informer régulièrement les utilisateurs des problèmes identifiés et des actions mises en œuvre pour les résoudre est essentiel pour maintenir une relation de transparence et de confiance.

Une vision ambitieuse est louable, mais l’essentiel est d’assurer une base solide en perfectionnant ce qui existe déjà. Cela permettra de construire une expérience utilisateur fiable et engageante.

SuperOkay was exactly what we were looking for. You can build a custom portal for your clients where you can share documents and other exclusive resources making any business look professional and brings a great value to our customers. This is a great tool to have no matter the industry you are in.

CONS:
1) There is a limit in Media Storage on this platform based on the Tier you are on. You don't and can't know how much storage you have used. This is quite wrong in our case. Transparency is always good to have and freedom to manage our storage is a must. You are driving blindly until you hit a wall. NOT COOL
2) Icons gallery. There is a wide range of icons you can choose from to customize your portal but Missing some key icons like birthday cake🎂, rocket launch🚀, etc. Also to find the icon you are looking for is to scroll through the whole list. It would be a lot easier to optimize the search feature by adding more related keywords to find the icons you look for. This would be a tremendous upgrade.
3) The customer support is almost inexistent. Seems like they are available on promotional occasions. I can't imagine the number of messages they receive but it just feels like this is a standalone kind of product. 🧑‍💻 💬

PROS:
1) There is a lot of room for improvements. The foundation seems solid and the team is open to receive ideas and suggestions on how to make SuperOkay better. We love to be part of the product developments.
2) There are many tasks on the roadmap for different use cases.

Suggestions: 🚀
1) Add a module for Image Carousel. This would allow users to showcase an share image gallery with customers right on the portal. We could share screenshots of project developments, photo previews (for photographs), etc.
2) Add a module for Graphs. This would allow our portal to look and feel like a Dashboard and share stats, or other related insights right from the portal.

I was really wanting to like SuperOkay, with a client portal being an integral part of my requirements going forward. SuperOkay does what it sets out to, but I would consider the user experience clumsy at times, it's not always clear where one needs to be to create the various components. It's workable.

When creating a set of tasks, numbered 1-3 and associating them with documents, also numbered 1-3, the portal insists on displaying the documents in reverse order, so 3,2,1. Not a massive issue, but from the point of view of a logged in client, having a set of tasks in numerical order corresponding to a set of documents in reverse numerical order looks daft and unprofessional.

I raised the issue via support but after 10 days I am still the only one to have added any comment to the support chat thread, despite the initial promise of a '3 hour' response time.

And, sadly it is this lacklustre support that is the big turn off here. When you need help, you need help right! And in this instance I am pretty sure the problem is a bug and not just me being thick. Either way, 10 days in and I would have been happy to have been told I was an idiot, it would at least have been some response to my request for assistance.

I see the deal has ended now anyway. Probably a good thing.

I don't usually write reviews so if I do, trust me, it's because it's worth my time! After using SuperOkay and building our client portal (Stacked on tier 4) I can confidently tell you that the functions and UI is really superb. Building pages and widgets are really by far the best I've seen and used in the market. I've tried afew like Heybase and Brickroom but none of them can compare to SuperOkay!

If you need to consider a client portal, just choose SuperOkay! Trust me, your clients will be SuperOkay with it!

I'd like additional languages if possible such as Chinese, Korean, Japanese, Russian and Indonesia to be added in for my clients.

Again a big thank you for creating such a wonderful tool!

As the name implies, it's SuperOkay. It doesn't do anything particularly well nor does it do anything particularly bad. It's a basic interface with basic functionality. If you're looking for a bare bones and basic client portal without much frills, this could work for you. Alternatively, there are solutions like Dubsado (not affiliated just familiar) that have free versions and blow this out of the water.