I have a few questions, but I have sent emails for almost a week and have not received any response. Chat on the website, only the chatbot answers (does not solve the problem). I intend to buy the Reseller Version to use, but your customer care issue worries me. If I buy it, when a problem occurs, who will be the one to answer it?
There are 2 main issues here: 1/ I intend to buy Reseller Version to resell to my customers, but I don't know if my account is limited in number of messages and number of agents? If there is a limit, can I buy it from Appsumo to stack it?
2/ I have successfully integrated messenger, but the chatbot does not automatically answer questions (pre-trained). But when asking a question unrelated to data, it answers "Sorry, I don't understand. Can you rephrase?"
A: Hi, no. You can send bulk messages only to Facebook users who contacted you in the last 24 hours and to any Telegram user who sent a message to your Telegram bot. Regards
Q: What is an agent? ANd how many sites can I have Chatbox on?
I am confused? Is this only for one website? And an "agent" is just a user who has access to the acccount? This makes no sense. How many website can I use this on? And would each website have it's own chatbot, trained on its own serarate resources? I want to use this for my client and each client woudl need its own chatbot train in its own unique way. So is that what an agent is? I only get three agents, so i get three chatbots and can use them on three websites? Ugh, not sure this is the deal for me, can't even understand what it is?
I confirm all AppSumo tiers are for 1 client only. If you want to use it for your clients, you must buy a new AppSumo plan for each client, and register a new Support Board account for each client. Or you can opt for the reseller version: https://board.support/resellers
Thanks. I just contact your sales team about a meeting. I need more info on the reseller program. I hope to hear from them soon. Thanks.
Q: Handover from Human to AI / bot
Hi, let's say the AI bot provides some answers, then human takes over, can the human handover back to AI, will ai have memory and context - for that client ( they are logged in the main platform (WordPress membership site ? Can the user ask to be transfer back to the human agent and then handed back to AI bot if appropriate ? How long is the support chat content retained for, if we have clients that use us 3 years or longer? Thanks, V
Q: are you really working
I have a few questions, but I have sent emails for almost a week and have not received any response. Chat on the website, only the chatbot answers (does not solve the problem). I intend to buy the Reseller Version to use, but your customer care issue worries me. If I buy it, when a problem occurs, who will be the one to answer it?
There are 2 main issues here:
1/ I intend to buy Reseller Version to resell to my customers, but I don't know if my account is limited in number of messages and number of agents? If there is a limit, can I buy it from Appsumo to stack it?
2/ I have successfully integrated messenger, but the chatbot does not automatically answer questions (pre-trained). But when asking a question unrelated to data, it answers "Sorry, I don't understand. Can you rephrase?"
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Q: WordPress plugin
Hi, is it possible to turn the purchase code into a WordPress plugin complete with all supported applications and white label features?
Schiocco
Jun 13, 2025A: Hi, it is not possible with the AppSumo version (cloud). You need the WP version (+ the apps) for that. Regards
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Q: Can i send bulk message to Telegram channel member or Facebook Page members ?
Can i send bulk message to Telegram channel member or Facebook Page members ?
Schiocco
Jun 13, 2025A: Hi, no. You can send bulk messages only to Facebook users who contacted you in the last 24 hours and to any Telegram user who sent a message to your Telegram bot. Regards
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Q: What is an agent? ANd how many sites can I have Chatbox on?
I am confused? Is this only for one website? And an "agent" is just a user who has access to the acccount? This makes no sense. How many website can I use this on? And would each website have it's own chatbot, trained on its own serarate resources? I want to use this for my client and each client woudl need its own chatbot train in its own unique way. So is that what an agent is? I only get three agents, so i get three chatbots and can use them on three websites? Ugh, not sure this is the deal for me, can't even understand what it is?
Schiocco
Edited Jun 12, 2025A: Hi
I confirm all AppSumo tiers are for 1 client only. If you want to use it for your clients, you must buy a new AppSumo plan for each client, and register a new Support Board account for each client. Or you can opt for the reseller version: https://board.support/resellers
Regards
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Thanks. I just contact your sales team about a meeting. I need more info on the reseller program. I hope to hear from them soon. Thanks.
Q: Handover from Human to AI / bot
Hi, let's say the AI bot provides some answers, then human takes over, can the human handover back to AI, will ai have memory and context - for that client ( they are logged in the main platform (WordPress membership site ?
Can the user ask to be transfer back to the human agent and then handed back to AI bot if appropriate ?
How long is the support chat content retained for, if we have clients that use us 3 years or longer?
Thanks,
V
Schiocco
Jun 11, 2025A: Hi
1. Yes, check https://board.support/docs/#human-takeover
2. Chat content is retained forever. If you do not delete it.
If you have further questions don't hesitate to contact me.
Thank you!
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