vidBoard Questions

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Q: Cannot create video because of "special characters"

I use German. The slide script asks to remove all "special characters" from the text (well, they may be special to some people, but not to us). When trying to generate a video, I get the error message "the sricpt is missing, pleas add script from script tab on slide xyz", Well, the text IS there, the voice is generated (why does that not work automatically?). So, I am not able to generate a video. What can I do?

Pricing_SigiPLUSEdited Jun 2, 2025
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Founder Team
Ashwin_vidBoard

Ashwin_vidBoard

Jun 2, 2025

A: Hi
After you type the script, you need to generate the voice and then save script.
As regards special characters, please ignore that message. You can type in german and the text to speech will generate the voice in German. If you face any issues, please drop an email to admin@vidboard.ai and my team will send you a response. Technical issues need to be placed on record in the company email...

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Q: Any api access please

Any api access please

rahul_0716PLUSJun 1, 2025
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Founder Team
Ashwin_vidBoard

Ashwin_vidBoard

Jun 2, 2025

A: It's in the pipeline.

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Q: Custom avatar non human

I have a 3D model of a robot. It had a square head, and eyes, and a mouth. Can this be turned into a custom avatar?

richard900Jun 1, 2025
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Founder Team
Ashwin_vidBoard

Ashwin_vidBoard

Jun 2, 2025

A: Hi
We cannot give you a definite answer because it depends. If you can share the image to admin@vidboard.ai and then we can have a look

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Q: Can I reuse custom avatar slots if I delete one, or are they truly one-time use?

If I get a plan that allows for 12 custom avatars, and I have created 12 custom avatars, but I am not happy with them and I would like another, can I delete one and reuse the space?

Or, is the custom avatar count intended for one-time use only?

There are some products that have custom model or custom avatar counts for the LTD plan that allow for deleting and reusing the custom slots, so I was wondering if that is the case with VidBoard.ai as well.

drleedsPLUSJun 1, 2025
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Founder Team
Ashwin_vidBoard

Ashwin_vidBoard

Jun 1, 2025

A: Hi! we do not allow removal of avatars once generated. thats something which cannot be done in an LTD format. However if you purchase our Unlimited Avatar plan then you can definitely create as many avatars as you want. Please contact admin@vidboard.ai for more details.

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Q: Users to collaborate

How many users could we possibly have in each tier? Users are perfect for collaboration.

russltownPLUSJun 1, 2025
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Founder Team
Ashwin_vidBoard

Ashwin_vidBoard

Jun 1, 2025

A: This feature is in the pipeline. For agency plans only we will be having this feature. tier 5 - maximum of 5 users.

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