A: Hello there, once you purchase the $459 deal on AppSumo, all available add-ons, including the upcoming Mailbox add-on, are included. If you’re referring to external add-ons that are not from CX Genie, please let us know, and we’d be happy to clarify.
I need a bot where u can asq Q#s and another with s flow of messages like a follow up. For example welcome message and Video 1 on day 1. Input 2 on day 2 etc. Is that possible?
2. Q: Can i also trger thridparty things? For example if someone wants to book an appointment. Can i set it up that the bot chacks google calendar and book a date? Or create an individual PDF offer?
3. Q: Is it possible to protect a bot? So If i want this to be a knowlegebot on Telegram for example and i only want registered or payin users to use it, How can i manage this? Is there a tokensystem or else?
4. Q: If i purchase tier 3 how can a client manage his own account? If he logs in, does he have the same dashboard only with his own bots and can i as the admin controll everything and see how many convs he used?
A: Hello there! 😊 I’d love to address your questions:
1. You can create a workflow to follow up using the following components: Message with actions, Customer feedback, Form Submit, Frequently Asked Questions, and Capture Customer Info. These allow you to set wait times and send messages. However, please note that sending videos directly via chat is not yet supported. You can find more details here: https://documents.cxgenie.ai/bots/workflow/workflow-components
2. You can insert your calendar link in the training data so that when a customer asks to book a meeting, the bot will automatically provide the booking link.
3. We don’t have restrictions for bot knowledge yet, but this is a great idea! We’ll look into it for future updates.
4. If your clients only need chatbot access, you can add them as bot members. However, if they need their own workspace, you’ll need to purchase additional ones.
5. Currently, updates are turned off, but you can start by purchasing 50,000 extra conversations per month for $20/month. You can cancel this subscription at any time.
Let me know if you have any other questions—I’d be happy to help!
Thanks. You write this on your hp: Third-Party API Integration: Connect with external APIs to retrieve or send data during interactions, extending the functionality of your workflows.
Can i connect to my own workflow in n8n for example? To set up voice answers for example?
I want to set up a feature to create an individual plan for example. Can i give an output in form of text or pdf?
What exactly is the chatbox access for clients? What can he do there? Can he set up all things by himself? And what can he not do? This is a crucial feature for whitelabel. If i get a client i want him to manage his account without seeing other accounts. Can you explain that a little more? And can i see how much conversations wich bot has used per month?
Could you give me an answer on these questions as i want to start ;-)
Q: terrible support
I’ve been having a tough time getting support from your team, and it’s been frustrating to get in touch with someone to fix my issue. It seems pretty unusual for a company like yours.
Could you please let me know the hours for your live support? Thanks!
A: Hello there! May I ask which channel you contacted us through and how we can address you? We'd love to assist you!
We have the following support channels: - Email: hello@cxgenie.ai - Discord: https://discord.gg/ys7PdXaw - Meeting: https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ042einwyFSYWiovuahlhEvslySeiqeNDLi7BLm9A3dblEZiSeT_jwCxMOR7wgkV3ba6axIEK-o - Live chat: https://www.cxgenie.ai/
A: You can use your browser's default translation feature to view the interface in your preferred language. At the moment, we don’t have a built-in language switcher, but we’re here to help if you need anything!
We're currently still researching to work on developing multi-language support for our site! We truly appreciate your patience and hope you'll stick with us as we improve. Stay tuned for updates!
Q: do you have email support , seems no one support?
hi Upgrading my account has been delayed, despite reaching out to your support team for assistance. "We encountered an error when trying to apply the code to your workspace. Since each session is only available once, please go back to AppSumo page and click on "Go To Product" button to restart application process"
and about we offer a custom domain option for the chatbot. how many domain i can use for the chatbot. can i use a custom domain for your chatbot with CX Genie, limited to one domain per page?
if credits included from the appsumo , suppose i don't need pay extra chatgpa api credits for using platform integration for telegram , whatsapp.
d625846d7c2245f586ea028867668479PLUSEdited Feb 18, 2025
Q: Add-ons after Appsumo Lifetime Deal
Good day
If I decide on the $459 Lifetime Deal on Appsumo, will I be able to still add Add-ons from your website, or are these handled seperately?
Tx
Jaco
shx2j
Feb 20, 2025A: Hello there, once you purchase the $459 deal on AppSumo, all available add-ons, including the upcoming Mailbox add-on, are included. If you’re referring to external add-ons that are not from CX Genie, please let us know, and we’d be happy to clarify.
Share CX Genie
Q: Workflow and protection
I need a bot where u can asq Q#s and another with s flow of messages like a follow up. For example welcome message and Video 1 on day 1. Input 2 on day 2 etc. Is that possible?
2. Q: Can i also trger thridparty things? For example if someone wants to book an appointment. Can i set it up that the bot chacks google calendar and book a date? Or create an individual PDF offer?
3. Q: Is it possible to protect a bot? So If i want this to be a knowlegebot on Telegram for example and i only want registered or payin users to use it, How can i manage this? Is there a tokensystem or else?
4. Q: If i purchase tier 3 how can a client manage his own account? If he logs in, does he have the same dashboard only with his own bots and can i as the admin controll everything and see how many convs he used?
5. Q: What is the price for more Conversations
shx2j
Feb 20, 2025A: Hello there! 😊 I’d love to address your questions:
1. You can create a workflow to follow up using the following components: Message with actions, Customer feedback, Form Submit, Frequently Asked Questions, and Capture Customer Info. These allow you to set wait times and send messages. However, please note that sending videos directly via chat is not yet supported. You can find more details here: https://documents.cxgenie.ai/bots/workflow/workflow-components
2. You can insert your calendar link in the training data so that when a customer asks to book a meeting, the bot will automatically provide the booking link.
3. We don’t have restrictions for bot knowledge yet, but this is a great idea! We’ll look into it for future updates.
4. If your clients only need chatbot access, you can add them as bot members. However, if they need their own workspace, you’ll need to purchase additional ones.
5. Currently, updates are turned off, but you can start by purchasing 50,000 extra conversations per month for $20/month. You can cancel this subscription at any time.
Let me know if you have any other questions—I’d be happy to help!
Share CX Genie
Thanks.
You write this on your hp: Third-Party API Integration: Connect with external APIs to retrieve or send data during interactions, extending the functionality of your workflows.
Can i connect to my own workflow in n8n for example?
To set up voice answers for example?
I want to set up a feature to create an individual plan for example. Can i give an output in form of text or pdf?
And if i use a form, can i connect it to my autoresponder like Brevo to trigger a Automation?
And i can set up a seqence like one message per day on a specific time?
What exactly is the chatbox access for clients? What can he do there? Can he set up all things by himself? And what can he not do?
This is a crucial feature for whitelabel. If i get a client i want him to manage his account without seeing other accounts.
Can you explain that a little more?
And can i see how much conversations wich bot has used per month?
Could you give me an answer on these questions as i want to start ;-)
Q: terrible support
I’ve been having a tough time getting support from your team, and it’s been frustrating to get in touch with someone to fix my issue. It seems pretty unusual for a company like yours.
Could you please let me know the hours for your live support? Thanks!
shx2j
Feb 20, 2025A: Hello there! May I ask which channel you contacted us through and how we can address you? We'd love to assist you!
We have the following support channels:
- Email: hello@cxgenie.ai
- Discord: https://discord.gg/ys7PdXaw
- Meeting: https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ042einwyFSYWiovuahlhEvslySeiqeNDLi7BLm9A3dblEZiSeT_jwCxMOR7wgkV3ba6axIEK-o
- Live chat: https://www.cxgenie.ai/
Share CX Genie
Q: I want to change it to Korean.
https://share.cleanshot.com/Wn6bb9pb
I want to change it to Korean.
Can you translate the site?
Will_CXGenie
Feb 19, 2025A: You can use your browser's default translation feature to view the interface in your preferred language. At the moment, we don’t have a built-in language switcher, but we’re here to help if you need anything!
Share CX Genie
It is difficult for customers to translate it directly, so I hope you can make a translation of Korean.
We're currently still researching to work on developing multi-language support for our site! We truly appreciate your patience and hope you'll stick with us as we improve. Stay tuned for updates!
Q: do you have email support , seems no one support?
hi
Upgrading my account has been delayed, despite reaching out to your support team for assistance.
"We encountered an error when trying to apply the code to your workspace. Since each session is only available once, please go back to AppSumo page and click on "Go To Product" button to restart application process"
and about we offer a custom domain option for the chatbot. how many domain i can use for the chatbot.
can i use a custom domain for your chatbot with CX Genie, limited to one domain per page?
if credits included from the appsumo , suppose i don't need pay extra chatgpa api credits for using platform integration for telegram , whatsapp.
Will_CXGenie
Feb 19, 2025A: Hello! Our support email is hello@cxgenie.ai
May I ask for your email address so we can jump into action and assist you right away? 😊
Share CX Genie